Customer Service Representatives - Edgbaston Cricket Stadium, Birmingham

Full Job Description

Customer Service Representatives

£12.00 per hour   

Passionate about customer service? Are you able to communicate well with people at all levels? Do you have a desire to provide first class customer service?

We are looking to build a specialist, high performing, Customer Service Team to work at Edgbaston Stadium, Birmingham, welcoming visitors on match days and other events at the ground.

The ideal person will be dependable, empathetic, friendly, welcoming and have a huge desire to help deliver a fantastic experience to visitors, during their time at the stadium.

No direct experience is required, as training will be provided, as the most important factor for this role is the personal characteristics of the person.  However, we would welcome applications from people who have worked previously in retail, travel, sales, recruitment or hospitality - jobs that rely on delivering great service.

A wide range of flexible shifts are available, fitting in with family lifestyles.  So, whether you are looking to increase your skill set, earn extra money, or are returning to work after a period away, this could well be the role for you.

Benefits:

• Perks at Work Scheme: access to a wide range of employee benefits which include discounts in over 20 different categories ranging from Electronics, Home Appliances, Food & Groceries, Car Buying, Travel, Fitness, and more.
• £12 per hour - meeting the Real Living Wage allowance
• Holiday pay
• Company Pension
• Training Opportunities
• Free travel to qualifying events outside of the region

No experience is required, as we'll give you all the training you need - applicants holding their Level 2 in Spectator Safety (or above) are preferred but not essential, however, you must be willing to go through the funded training once on board.

Our recruitment and selection process will include a short face to face interview with our friendly team.  

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.