Customer Service Specialist - Aviva Zero (Office based)

Requisition ID

2021-14451

Category

Client Operations

Country

United Kingdom

Customer Service Specialist - Aviva Inbound Customer Service (Voice,Email and Chat)

Job Overview

• Start Date : 16/10/2023
• Salary : £11.50 per hour £21,438.30 per annum 
• Location : Cuprum, Argyle Street, Glasgow, This is an office based role with NO work from home option
• Shifts : Full Time 35.85 hours working 5/7 days Monday-Friday 0800-2000 Saturday 0900-1700 Sunday 0900-1700 (Must be fully flexible within hours stated) NO PART TIME HOURS AVAILABLE
• Training : 18 Days -
• Contract : Permanent
• Probity : DBS, Credit Check and 2 year employment history (this is in addition to referencing )

Key Responsibilities

• Resolve enquiries with speed and precision
• Delight customers by providing timely, accurate and expert advice
• Deliver a service where patience, empathy and building rapport are central
• Record, track, and effectively resolve incidents and queries
• Create clear notes on customers’ accounts with relevant details
• Comply with the company’s policies and practices
• Update your knowledge through the associated guidelines and procedures
• Manage databases, tools, applications and operating systems
• Strive to achieve first call resolution

Skills needed to be a Customer Service Representative

We are looking for the following skills and attributes:

• Strong verbal and written skills with the ability to show attention to detail
• Ability to establish collaborative customer relationships in a fast-paced environment.
• A good attitude and the ability to interact with lots of different people.
• Professional and friendly
• Customer Service experience
• Experience of working in a target driven environment to a high standard.
• PC skills, and the ability to navigate multiple systems competently, with ease.
• A good consistent typing speed
• Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
• Able to work within a fast paced, engaging environment

If you have any questions regarding this role see contact details below

Tel Number - 0800 100 180

Email -

Benefits of being a Customer Service Representative 

• On-line recruitment process, with potential job offer within 24 hours and fully paid training
• 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub
• Life Assurance Cover & Pension Scheme
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Who are we?

Teleperformance is the Worldwide leader in multichannel customer experience management. We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population.

We are experts in people interactions, and this gives us the edge in delivering superior customer experience in every contact.
We constantly invest in research and development and get a deeper understanding of

customer’s thoughts, behaviours and needs, across different countries, industries, channels, and generations. Our knowledge, technology, and market expertise, built through years of experience, allow us to successfully provide unique interactions all over the world.

What we offer

• Comprehensive initial training.
• Recognition schemes
• On-going coaching and development and genuine opportunities to develop your career with the company’s management programmes
• Discounts on top retail brands
• 28 days’ holiday inclusive of bank holidays, rising to 30 from year 2
• Pension Scheme
• Sports & Social Scheme
• Discounted holidays, flights and hotels
• Discounted utility bills
• Discounted cinema tickets

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