Customer Service Specialist Gateshead - Government ( No weekends No bank holidays )
Job Details
Full Job Description
- Requisition ID
- 2023-35179
- Category
- Client Operations
- Country
- United Kingdom
We are looking for a team of experienced Full-Time Inbound Customer Service Specialists to join our TP family for one of our government campaigns. Our vacancies are office based in Gateshead. If you enjoy supporting customers and have a desire to serve a real purpose as the country faces difficulty in the cost of living crisis, this WILL be the role for you!
Role:
Customer Service Specialist
Site:
Teleperformance UK, Tyne River House, Gateshead,
NE11 9SZ
Start Date:
08/01/2024
Contract: Full-Time
Training Duration: 15 days, Monday to Friday
Hours: 37.5
Shifts: Full flexibility
Between 8:00am-6:15pm Monday to Friday, NO WEEKEND
WORKING and NO BANK HOLIDAYS.
Salary:
£20,319 pa (£10.42ph)
THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME OPTION IS AVAILABLE.
What does my role involve?
• A typical day will see you working
in a lively & vibrant environment.
• You will start your day
signing into your systems, making sure you are ready for the day
ahead.
• As a Customer Service Specialist your role will involve
providing excellent service to a diverse range of customers and
employers.
• You will will be working on an inbound channel and
supporting with online queries from customers who are inquiring about
employment status in line with government guidelines, general claims,
payments, advances and impact of Covid-19/government support, change
of details/circumstances, new Universal Credit claims and
appointment-related queries.
• You will be informing customers of
benefit payments to help with living costs, which may be available to
those on a low income, or who are out of work or cannot work.
What do we need from you?
• Strong verbal and written
skills with the ability to show attention to detail
• Ability to
establish collaborative customer relationships in a fast-paced
environment.
• A good attitude and the ability to interact with
lots of different people.
• Professional and friendly telephone
manner.
• Customer Service experience.
• Experience of working
in a target driven environment to a high standard.
• PC skills,
and the ability to navigate multiple systems competently, with
ease.
• A good consistent typing speed.
• Take ownership of
situations with positivity, resilience, and a dedicated approach to
providing service excellence.
• Able to work within a fast paced,
engaging environment.
Benefits of being a Customer Service
Specialist
• On-line recruitment process, with potential job
offer within 24 hours and fully paid training.
• 28 days’ holiday
(including bank holidays), increasing to 30 days following your 1-year
service anniversary.
• Lifestyle Benefits programme – featuring
thousands of discounts, special offers and exclusive employee deals
from many retailer partners and also free wellness, kids, and learning
classes through our own Community Online Academy.
• Refer & Earn
Scheme - earn up to £900 for referring a friend to work for TP! And
£300 for your friend too!
• Employee welfare support with free
access to our Mental Health Employee Assistance programme, available
24 hours/365 days’ year and our Interactive Health and Wellbeing
Hub.
• Life Assurance Cover & Pension Scheme.
• Length of
Service and monthly recognition awards.
• Opportunities for career
development and progression.
If you’re interested in
joining us, APPLY TODAY to create your application and a member of our
friendly recruitment team will be in touch with you within 48 hours!
#Priority
Customer Service Specialist Gateshead - Government ( No Weekends No Bank Holidays )
Teleperformance
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