Customer Services Executive

Full Job Description

Customer Services Executive

Full time permanent office based role

Mon-Fri office hours

Burgess Hill. Lots of free parking available on site along with free nearby street parking - close to railway station and local transport links.

Salary: 24000-26000 per year plus very good company benefits.

We are delighted to be assisting our specialist client as they seek to recruit an additional Customer Service Executive on a full time permanent basis within their modern offices in Burgess Hill. This is a really exciting time to join this business as they continue to grow their teams due to continued expansion and success.

The role:

The Customer Service Executive is responsible for all aspects of customer service from responding to email enquiries, checking customer accounts, monitoring direct debits, taking payments, and any other customer and client follow up demands. This role will also give support to sales, admin and the accounts teams where necessary to carry out administrative tasks and assist with any excess workloads.

Duties and responsibilities:

Direct communication with customers by phone and email

Complaint resolution

Liaison with multiple departments to ensure a complete understanding of the current situation, processes and required actions to ensure a timely and appropriate outcome for both client and the business

Preparation and checking of invoices

Chasing any outstanding payments from customers

Liaison with accounts, sales teams to ensure smooth, timely and accurate provision of information to clients

Providing quality and timely customer service by phone and email at all times

Sales administration as necessary

Skills, competencies & experience required:

Customer service focussed with a great phone manner

High attention to detail

Competent in use of Excel and Word

Please apply now for immediate consideration!! Short-listing will take place soon

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.