Customer Support Administrator

Full Job Description

Customer Support Administrator : £23,800 per annum - salary progression upon successful probation. 

Ready to join a company that puts employee development and progression at the forefront?! At Wireless CCTV we appreciate all our employees and know they are our strongest assets; this is the reason we are passionate about providing long-lasting careers. 

The Customer Support Administrator Role Overview:

• To facilitate any incoming Bodyworn enquiries from WCCTV’s customers via telephone/email, providing them with technical support resolutions in line with company objectives.
• Ensure accurate logging of all incoming enquiries.
• Daily checking/assistance of all elements of Bodyworn customer support, (technical support enquiries which have been logged, returns and trials) – ensuring SLA’s are met and early warnings are created
• Coordinate and communicate effectively with account managers and customers on updates to orders, deliveries and delays
• Creation of internal/external troubleshooting guides/tutorial videos in line with WCCTVs quality guidelines
• To provide remote Bodyworn installations for customers, utilising remote desktop facility to install both standalone and Cloud installations
• Provide remote training to customers

The Benefits:

• Annual Salary of £23,800 increasing to £25,000 upon successful completion of the probationary period.
• SIA training and licence provided. 
• Private Equity backed employer, we will provide continuous support and development throughout your career.
• 23 days annual leave plus bank holidays, entitlement increasing with length of service from year two.
• Private healthcare and dental care schemes, supplying wellness and mental health support services.
• Company pension scheme, with employer contributions increasing with length of service.
• Newly refurbished open plan office, encouraging an inter-department supportive environment.

Your Experience:

• 1 years’ experience within a customer service role.
• Excellent communication and interpersonal skills.
• Outstanding customer service credentials.
• Good computer skills.
• Strong organisational and time management skills.
• Enjoy working in a fast-paced dynamic environment.
• Ability to work within a team.

This role will require the BS7858 clearance during the probationary period. 

Who are we?!

• Wireless CCTV (WCCTV) was founded in 2001 and we are established as the market leader for rapidly deployable mobile surveillance systems. We strive to maintain this by ensuring our core values of Quality, Innovation and Customer First are the focus of everything we do.
• In 2021, Private Equity Firm LDC made a substantial investment in WCCTV. This investment is allowing us to rapidly scale and grow in the UK and establish a larger presence and explore new opportunities within the US.
• In addition to this investment, we were also recently named the overall winner on the top 100 Profit Track, “Ones to Watch” list in the UK.
• We firmly believe our employees are our strongest asset, and for that reason, we are dedicated to supporting their professional and personal development.

WCCTV is an equal opportunities employer and encourages applications from a broad range of backgrounds.