Customer Support Specialist

Full Job Description

Customer Support Specialist

Consult Energy are working with a leading provider of energy services in the UK, dedicated to delivering exceptional customer experiences and innovative solutions. With a commitment to sustainability and customer satisfaction, they are at the forefront of shaping the future of the energy industry.

Position Overview: Customer Support Specialist

We are seeking a highly skilled Customer Support Specialists with experience in the UK energy sector. The ideal candidate will possess exceptional communication skills, a strong understanding of energy products and services, and a passion for delivering top-notch customer support.

Responsibilities: Customer Support Specialist

• To deliver high quality customer services to the clients within your portfolio by managing complex queries.
• Ensure you support clients with: Data reporting, Portfolio management including Change of Tenancies, site additions and query management.
• Process customer inquiries, complaints, and service requests in a timely and efficient manner, ensuring high levels of customer satisfaction.
• Collaborate with internal teams to coordinate resolutions and deliver seamless customer experiences.

Requirements: Customer Support Specialist

• Previous experience in a customer service role within the UK energy sector.
• Excellent communication skills, both verbal and written, with a professional and courteous demeanour.
• Strong problem-solving abilities and a commitment to delivering high-quality service.
• Proficiency in using customer service software and CRM systems.
• Ability to work well independently and collaborate effectively within a team environment.

Location: Coventry (Hybrid)

Salary £23,000 to £28,000 DOE

If you are a passionate and customer-focused professional with a background in the UK energy sector, we encourage you to apply for this exciting opportunity. Please submit your CV and cover letter detailing your relevant experience and qualifications.

Customer Support Specialist