Customer Support Technician
Job Details
Full Job Description
HYBRID | MONDAY - FRIDAY ONLY | PERMANENT ROLE
MUST BE FLUENT IN ENGLISH AND FRENCH, SPANISH, ITALIAN OR GERMAN
We are recruiting for a Customer Support Technician to work for our client in the manufacturing industry.
As a Customer Support Technician your duties will include
- Clarifying customer technical requirements ahead of new project installations and briefing the production team
- Supporting customers during project installation
- Setting up monitoring diagrams, users, alerts and calculations
- Attending site when required to support customer installations or investigate reported faults
- Assisting customers with technical queries and fault reports by phone, email and through a help desk ticket system
- Managing the return and replacement of faulty equipment
- Assisting with fault diagnosis and contributing to fault reduction
- Providing training to customers mostly using teleconferencing, sometimes on site or in our facility
- Configuring equipment to customer specifications, fitting mounting brackets and ancillary equipment, packing for dispatch
- Receiving returned equipment and diagnosing faults
- Carrying out minor repairs and refurbishment of equipment
To be a successful candidate for the Customer Support Technician role, you will:
- Have demonstrable experience of customer service in an engineering, or technical environment
- Excellent customer relations skills
- Fluent in English plus either Italian, Spanish, German or French
- Good ability with Excel, and other Office apps
- Understanding of IP Networking
- Site experience in Rail and/or Construction is preferred
The working hours and salary for the Customer Support Technicianrole are as follows:
- Monday to Friday
- 08:00-16:30
- Hybrid - 2 days from home, 3 days in the office
- Must be able to complete initial training in Milton Keynes office
- 33,000 - 35,000 Depending on Experience
Customer Support Technician
G.L.O Recruit
All Direct Job Ads are subject to WhatJobs Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by WhatJobs. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.