Customer Support Technician
Job Details
Full Job Description
Customer Support Technician
Okehampton, Devon- Hybrid
Working Opportunities
25,000 to 30,000 + 5% Match Pension + 33
Days Holiday + Training + Personal Development + Life Assurance (4x
salary) + Benefits
Excellent opportunity for a
Project Manager to join an industry-leading business offering good
training and upskilling, further progression routes through the
business, and the chance to work on some of the most interesting
marine-based projects in the country!
This company are a global
leader in their own field and are the parent company to several other
industry leaders in highly technical, specialist industries.
In
this varied role you will be responsible for providing both internal
and external Technical Support via email, over the phone, and in
person. This includes maintaining accurate record-keeping in line with
Service Level Agreements, assisting in developing and maintaining
existing relationships, and understanding customer needs for design
change proposals.
The ideal candidate should have some
experience in a similar role including supporting customers in line
with SLA's. You will have strong basic IT skills such as the Microsoft
Office Suite, ability to work with datasets and provide analysis and
reporting and be commutable to Okehampton.
This is a fantastic
opportunity to join a true world-leader offering bespoke training and
development opportunities, some highly interesting projects to be a
key part of, and progression routes through the
business!
The Role:
*Delivering internal
and external Technical Support through various channels
*Maintaining accurate record-keeping aligned with SLA's
*Contributing to the development and upkeep of existing relationships,
and grasping customer requirements for design change proposals
*On-site in Okehampton
The Person:
*Proven Customer Support Technician experience
*Supporting
customers in line with SLA's
*Commutable to
Okehampton
Reference Number: BBBH(phone number removed)
To apply for this role or for to be considered for
further roles, please click "Apply Now" or contact Oscar Allgrove at
Rise Technical Recruitment.
Rise Technical Recruitment Ltd
acts as an employment agency for permanent roles and an employment
business for temporary roles.
The salary advertised is the
bracket available for this position. The actual salary paid will be
dependent on your level of experience, qualifications and skill set.
We are an equal opportunities employer and welcome applications from
all suitable candidates.