Customer service/Transport Administration Assistant

Full Job Description

The role is Monday to Friday 8:30 to 17:00 with 1 hour for lunch daily.

At Lineage, helping to feed the world is more than a job – it’s a purpose we live every day. Lineage is the world’s largest and most innovative provider of temperature-controlled logistics solutions.

We are currently recruiting for a Customer service/Transport Administration Assistant to join our team located at our Heywood depot.

This role would involve assisting each department within Customer Service and Transport Administration when necessary. You will support the day-to-day transportation operations, including shipment planning, load consolidation, and the import/export process. Provide customer support for Lineage Transportation Team.

Duties and Responsibilities:

• Preparing Transport orders ready for invoicing and then invoicing once complete.

• Raising Supplementary invoices

• Investigating and raising credits

• Raising transport orders onto our system

• Processing orders on edi

• Scanning Sub contract pods onto our system.

• Answering driver calls if they have an issue at a delivery point and recording it on the system to start investigation work.

• Answering customer queries via telephone or email.

• Proficient computer skills, including Microsoft Office Suite

• Excellent verbal and written communication skills with the ability to interact with internal and external customers

• Excellent organizational skills, including the ability to multi-task and prioritize workload

• Excellent problem-solving skills and attention to detail

What’s in it for me?

Aswell as a permanent contract and all the benefits you would expect by working for a global company you will receive:

• 5.6 weeks holiday per year

• In house training

• Purchase up to an extra week holiday

• Free onsite car park

• Employee Assistant Programme

• Access to a credit union

• Career progression opportunities

Job Summery: INDUK & #LI-CG

Why Lineage?

We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.

At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job – it’s an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.

Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.

We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. At Lineage we also recognise that Ex-Military, veterans, and military families have great experience with transferable skills and core values that can add significant value to our organisation.

Benefits

As a Lineage team member, we aim to provide everything you and your family need to thrive. That’s why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us – plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won’t go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.

Your everyday wellbeing is also important to us, so we will provide you with all the protective equipment you need to be safe and comfortable at work, and you will have access to a free 24/7 employee assistance phone line, which offers confidential counselling and advice. With all of this offered against the backdrop of a fun and social environment in which you will be supported by a team who enjoy helping each other in achieving their goals, we are confident you will excel with us.