Customer service representative

Full Job Description

Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.

Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Do you enjoy providing excellent customer service? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you.

The Role:
We are recruiting for an exciting Customer Service representative (Temp), part of the Her Majesty's Courts and Tribunals Service helpdesk team. This is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety.

You will deliver a wide range of customer service/admin work; you'll be contributing towards helping create a more effective, less costly, and more responsive justice system for everyone. This is a fantastic opportunity for passionate candidates to deliver excellent customer service.

Please Note: Working hours are 09.00 - 17.00, Monday to Friday. These positions will be split between working in the office in Northampton town centre and working from home on a rota system. The pay rate for this position is 11.88 per hour.

What will be your primary responsibilities?
The role will involve, but not be limited to; you are performing the following:
" Have a positive approach and a can-do attitude. You'll need to be open to change and not be afraid to take on challenges.
" Have flexibility and the ability to adapt across teams and processes. You'll need to demonstrate flexibility in your thinking and be able to adapt to new situations, including those outside your area.
" Work in a fast-paced, challenging environment with the customer at the heart of everything we do.
" Field calls from the public seeking assistance issuing or responding to their claim
" Keeping regular contact with court staff at processing sites throughout the country
" Deliver customer query resolution across various customer contact channels. Consistently meeting performance indicators for accuracy and timeliness is required across all channels.

To apply for this post, you will have:
" Successful candidates will be passionate about delivering excellent customer service, have previous customer service experience and be able to work within a confidential environment.
" Ability to build excellent, long-term relationships with customers based on a complete understanding of their needs and a dedication to meeting their expectations
" Passion for reviewing and improving personal skills, seeking challenging opportunities to stimulate personal development and growth.
" Good IT skills - Demonstrable experience in using Outlook, Excel, and Word in an office environment
" Have a flexible approach, revising plans and decisions in light of new information and changing circumstances, dealing positively with organisational change.

Benefits
In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits: -
" The opportunity to join and work in the public sector
" Learning and development opportunities to grow your career
" Competitive salary of 11.88 per hour (Paid weekly)
" Up 28 days per year (pro-rata) - You will also accrue holiday as you work.
" Wide variety of flexible benefits and working options to suit your lifestyle.
" Full training and induction

About Us
ManpowerGroup finds work for more than 100,000 people in the UK each year across a wide range of industries and skills across our expert family of brands. Achieving gender parity and creating a culture of conscious inclusion is a business priority. That's why we take an active role with World Economic Forum to shape the future of education, gender and work, and commission research to find out what can be done to close the gender gap faster, providing organisations with actionable advice and seven practical steps that accelerate progress.

Apply
By applying today, you can kickstart our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this incredible government organisation.

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.

Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.