DMV Customer Service Technician (Part-time/wage) - Courtland DMV02571
Job Details
Full Job Description
Job no:
5010756
Work type: Wage (Hourly)
Location:
Southampton, Virginia
Categories: Administrative Services
Title: DMV Customer Service Technician (Part-time/wage) - Courtland DMV02571
State Role Title: Admin and Office Spec III
Hiring Range: $16.63 - $18.29 /hour
Pay Band: 3
Agency: Department of Motor Vehicles
Location: COURTLAND CSC
Agency Website:
Recruitment Type: General Public - G
Job Duties
Virginia’s Department of Motor Vehicles (DMV) is
looking for a service-oriented professional to work as a Part-Time
(Wage) Customer Service Technician at the Courtland Customer Service
Center (CSC). The selected applicant will handle various customer
transactions including communicating policies, procedures, and
regulations; issuing IDs; processing applications; administering
vision, driver, and in-car road tests. In addition, processing diverse
vehicle registrations and titling, tax collection, and other
DMV-related services. Training will be provided to ensure your
success.
If you possess strong customer service and
problem-solving skills, with a willingness to learn, and want a career
with growth opportunities, we would like to talk with
you.
This is a wage position limited to working no more than
1,500 hours per agency during the 12-month period of May 1 – April 30,
regardless of the hire date. The wage employment period resets on May
1 of the following year. All wage employees are limited to working no
more than 29 hours per week on average over the 12-month period. This
wage position offers no state benefits.
The Virginia
Department of Motor Vehicles (DMV), headquartered in Richmond,
Virginia, serves approximately 6.2 million licensed drivers and ID
card holders with over 8.4 million registered vehicles. In addition,
DMV serves a wide array of businesses, including dealers, fuels tax
customers, rental companies, driving schools, other state agencies,
local governments, and non-profit organizations. DMV operates upon
five fundamental core values: Trustworthiness, Respect,
Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk
about our core values, we live them!
Minimum Qualifications
Job Requirements:
-Customer
service experience working in a fast paced
environment.
-Experience using a personal computer or other
automated systems.
-Excellent oral and written communication
skills.
-Experience handling cash/credit card
transactions.
-Flexibility to work M-F and Saturday.
-Strong
organizational, time management, problem solving and multitasking
skills.
-Must have attention to detail, accuracy, and complete
assignments on time.
-Must have a valid VA Driver’s License with a
driving record that reflects a sense of responsibility for highway
safety and concern for the law. Driving record should have a point
balance of less than 6 demerit points and no major
convictions.
-Experience working in a team or group
environment.
-Experience interpreting and explaining complex
policies and procedures.
-Can lift 10 – 25 pounds.
Additional Considerations
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment
Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver
history and criminal background check. A fingerprint-based criminal
history check will be required on selected applicant(s).
Submission of an online application is required. DMV does
not accept applications, resumes, cover letters, etc. in any other
format. When applying for jobs, please ensure your online application
or resume is complete with duties and skills associated with your work
experience as well as years of experience in order to properly assess
your skills in the screening process. Candidates are evaluated based
on information provided in the application materials. Missing
information cannot be assumed.
Contact Information
Name: DMV Employment
Phone: 804-486-2664
Email:
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised: Eastern Standard Time
Applications close:
Eastern Daylight Time