DMV Customer Service Technician (Hourly/Wage), Winchester CSC, Pos. No. 02648
Job Details
Full Job Description
Job no:
5003094
Work type: Wage (Hourly)
Location:
Winchester, Virginia
Categories: Administrative
Services
Title: DMV Customer Service Technician (Hourly/Wage), Winchester CSC, Pos. No. 02648
State Role Title: Admin & Office Spec III
Hiring Range: $16.31 - $17.94
Pay Band: 3
Agency: Department of Motor Vehicles
Location: WINCHESTER CSC
Agency Website:
Recruitment Type: General Public - G
Job Duties
Virginia’s Department of
Motor Vehicles (DMV) is looking for a service-oriented professional to
work as a Part-Time (Wage) Customer Service Technician at the
Winchester Customer Service Center (CSC). The
selected applicant will handle various customer transactions including
communicating policies, procedures, and regulations; issuing IDs;
processing applications; administering vision, driver, and in-car road
tests. In addition, processing diverse vehicle registrations and
titling, tax collection, and other DMV-related services. Training will
be provided to ensure your success.
If you possess strong
customer service and problem-solving skills, with a willingness to
learn, and want a career with growth opportunities, we would like to
talk with you.
This is a wage position limited to working no
more than 1,500 hours per agency during the 12-month period of May 1 –
April 30, regardless of the hire date. The wage employment period
resets on May 1 of the following year. All wage employees are limited
to working no more than 29 hours per week on average over the 12-month
period. This wage position offers no state benefits.
The
Virginia Department of Motor Vehicles (DMV), headquartered in
Richmond, Virginia, serves approximately 6.2 million licensed drivers
and ID card holders with over 8.4 million registered vehicles. In
addition, DMV serves a wide array of businesses, including dealers,
fuels tax customers, rental companies, driving schools, other state
agencies, local governments, and non-profit organizations. DMV
operates upon five fundamental core values: Trustworthiness, Respect,
Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk
about our core values, we live them!
Minimum Qualifications
- Customer service experience working in a fast-paced environment.
- Experience using a
personal computer or other automated systems.
- Excellent
oral and written communication skills.
- Experience
handling cash/credit card transactions.
- Flexibility to
work M-F and Saturday.
- Strong organizational, time
management, problem solving and multitasking skills.
- Must have attention to detail, accuracy, and complete
assignments on time.
- Experience working in a team or
group environment.
- Experience interpreting and
explaining complex policies and procedures.
- High School
diploma or general education degree (GED).
- Can lift 10 – 25 pounds.
Additional Considerations
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Selected candidate(s) will need
to complete the I-9 Employment Eligibility Verification Form. DMV
participates in E-Verify
All applicants for employment must
consent to a driver history and criminal background check. A
fingerprint-based criminal history check will be required on selected
applicant(s).
Submission of an online application is
required. DMV does not accept applications, resumes, cover letters,
etc. in any other format. When applying for jobs, please ensure your
online application or resume is complete with duties and skills
associated with your work experience as well as years of experience in
order to properly assess your skills in the screening process.
Candidates are evaluated based on information provided in the
application materials. Missing information cannot be assumed.
Minorities, individuals with disabilities, Veterans, and
people with National Service experience are encouraged to apply.
EEO/AA/TT
Contact Information
Name: DMV Employment
Phone: (804) 486-2815
Email:
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Advertised: Eastern Standard
Time
Applications close: Eastern Standard
Time