Data Provide Escalation Executive

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform. 

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

We have a comprehensive portfolio of technology products and services that gives our partners the competitive advantage to build bigger and more successful businesses by providing their customers with the best solutions and customer experience possible. 

We value diversity and inclusivity above all else, creating an environment where our team members can be their whole selves, every day. We believe that by embracing different perspectives and backgrounds, we can truly make a difference and shape a better future.

Are you ready to join us in our mission to supercharge UK business growth through technology enablement?

• Department: Operations
• Salary:  up to £28,000 dependent on experience + comprehensive benefits package
• Location: Nelson (minimum 3 days a week in office)

Role Overview

It will be your job to manage a volume of Ethernet orders including escalations and ensure that all escalated orders are progressed in a pro-active and efficient manner through to fluidity. You will be a member of a high-performance provisioning escalations team in one of the fastest growing, leading IT and telecommunications providers in the UK. Full training will be provided.

Responsibilities & Accountabilities

• Managing Ethernet order escalations for early resolution.
• Dealing with any potential partner escalations and highlighting any issues to the relevant supplier.
• Managing supplier correspondence to ensure timely updates to customers.
• Liaise with suppliers to ensure that order progression remains on track.
• Responsible for placement of orders on supplier portals when required.
• Management & tracking of orders through to completion.
• Providing excellent oral and written communications to customer and suppliers.
• Working with stakeholders to identify potential issues in order to manage these proactively.
• Ensuring all relevant fields on internal systems are updated in real time.
• Liaise with other key departments to ensure good working relationships are maintained, and communications internally are clear.
• Ensuring all billing charges are accurately approved and billed accordingly.

• Experience within an Ethernet provisioning team.
• A Levels preferable.
• Preferred experience of working within a busy office team.
• Solid demonstrable working knowledge of Microsoft Office.
• A working knowledge of the telecommunications industry.
• Experience of a range of supplier and customer engagement.
• Excellent written and oral communications.
• Excellent customer service skills.
• High level of attention to detail.
• Problem management and resolution.
• Excellent customer service skills.
• Ability to manage own workload within deadlines.
• Flexible approach to work.
• Excellent team player.
• Self-motivated and enthusiastic.

Firstly, we believe in giving you the freedom to be yourself. Say goodbye to rigid dress codes and embrace your individuality. We encourage you to be yourself at work, allowing you to thrive in an environment that celebrates your uniqueness.

We believe in equality and diversity. As an equal opportunities and disability confident employer, we encourage applications from all eligible candidates, regardless of their background. We embrace diversity and believe that a rich variety of perspectives strengthens our team and leads to greater innovation. 

If you've read our advert and it has sparked your interest in joining the Giacom team, but you're still unsure if it's the ideal fit for you, don't hesitate to apply expressing your interest. We would be delighted to hear from you and have a conversation about all the exciting opportunities we have to offer. Your exploration of possibilities starts with reaching out to us, and we can't wait to connect with you.

And the Giacom benefits…?

From 25 days of holidays, to a pension plan, we've got you covered. And here's a special treat – you'll enjoy an additional day off around your birthday.

We care about your well-being and engagement. That's why we have a dedicated team focused on ensuring your well-being and satisfaction at work. We want you to feel supported and empowered every step of the way.

Recognition is important to us. We believe in acknowledging your hard work and achievements. That's why we organise team and industry events to celebrate your successes and foster a sense of camaraderie among our team members.

We also provide an Employee Assistance Programme, helping you maintain your well-being and providing support when you need it. Professional development opportunities are available to help you achieve your personal goals, and we even offer eye care vouchers and discounted Medicash membership.

So, if you're looking for a rewarding career with a market leader that values you and provides a range of incredible benefits, look no further. Join us at Giacom and embark on a journey of personal and professional growth. Take the first step by applying today and discover the exciting opportunities that await you.

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