Data Science Manager

About Us

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement , we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.

Fuelled by our passion for using data to solve customer problems, we’re working to be the top-tier data-driven organisation in the UK’s General Insurance market. With Analysts, Engineers and Developers working together in an agile environment, our Data Enabling Tribe is at the heart of our mission. Building a new, enterprise-scale, cloud-hosted, secure and trusted analytics platform, we’re using the economics of big data, cloud elasticity, machine learning and AI automation. And we’re turning information into business insights to provide even greater customer support.

What you'll do:

• Lead data science initiatives to enhance understanding of key business domains, enabling informed decision-making and development of tailored offerings.
• Utilize advanced analytics (eg data science and artificial intelligence (AI) models) to streamline processes, optimize operations, and identify cost-saving opportunities.
• Employ data-driven strategies to enhance customer engagement, satisfaction, and loyalty while delivering personalized experiences.
• Collaborate with cross-functional teams and engage with stakeholders to align data science priorities with organizational goals, ensuring effective communication of insights and recommendations.
• Establish and monitor key metrics to evaluate the effectiveness of data science initiatives, ensuring they deliver value and improve customer satisfaction.
• Stay current with emerging technologies, methodologies, and tools in the data science and AI domain, ensuring the team is leveraging the latest techniques to drive innovation.
• Maintain an active dialogue with business stakeholders to understand their objectives, sharing insights and recommendations for decision-making, and aligning on data science priorities.
• Lead and mentor a team of data scientists, statisticians, and data analysts to develop, implement, and optimize data-driven solutions and models aimed at customer value enhancement.
• Ensure data governance, compliance with industry regulations, and adherence to data privacy standards.
• Manage external partnerships and vendor relationships as needed, ensuring the delivery of high-quality data science services and solutions.
• Cultivate a nurturing and innovative data science community, promoting continuous learning, best practices, and futuristic solution development.
• Lead, mentor, and develop a high-performing data science team to deliver impactful data science projects aligned with organizational objectives.

What you'll need:

• Deep experience in data science or a related field, with experience in a strategic or leadership role.
• Proven experience in developing and deploying machine learning models, statistical analysis, and other data science techniques to solve business problems.
• Proficient in data science tools and programming languages such as Python, R, SQL, and familiarity with cloud platforms like AWS or Azure.
• Strong communication and presentation skills, with the ability to translate complex technical findings into actionable business insights.
• Experience in the insurance industry and understanding of customer value management , Operations and Pricing is a plus.

Ways of Working

Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here

Benefits  

We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role:

• 9% employer contributed pension - regardless of whether you contribute into your pension or not!
• Eligibility for a competitive annual bonus - dependent on business and personal performance
• 30 days annual leave - plus the option to buy or sell up to 5 days
• 50% off home, motor and pet insurance
• Free travel insurance and free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
• Buy as you earn share scheme
• Employee discounts and cashback on everyday shopping needs

Life at Direct Line Group 

Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work. We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. 

We’ve been helping people carry on with their lives since the 80s, giving them the peace of mind they need to focus on the future. And after 40 years of innovation, we’re still leading the way. Our vision is a world where insurance is personal, inclusive and a force for good. And, with a business full of brilliant individuals working together to be brilliant for customers every single day, our goal is well within reach.

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