Day Concierge (7am-3pm weekends)

Full Job Description

Reference 57873

Day Concierge (7am-3pm weekends)

Birmingham

£9477.00 per annum

15 hours per week

About the role

We are looking to recruit a Weekend Day Concierge at Ferndale Transition Centre.  The role is to provide reception duties (door entry and telephone), monitor building security, monitor health & safety, and provide cleaning services to the building.

Functions to customers as part of the service include appointment booking, post/letters management and activities and wellbeing services.

In-line with incident and safeguarding processes raise any concerns and report these in line with Policy and Procedure.

You will also receive visitors and customers at reception and support them in a professional, polite, and courteous manner whilst dealing with all routine enquiries.

The role will:

Undertaking routine building checks to ensure security

Carry out health and safety checks.

Carry out cleaning duties to ensure tidiness of building.

Void clean properties ready for the next occupant

Monitor CCTV, as well as keeping accurate and appropriate recordings of activities undertaken throughout the night.

The role will require you to lone work for the duration of the shift although managers, support staff and partner agencies may be in the building at the same time.
The benefits;

• 34 days annual leave, plus the option to purchase up to 5 additional days
• Birthday leave
• New Home leave
• Life assurance (3 x salary)
• Employee Assistance programme
• Employee Wellbeing programme
• Flexible Working options

About You

Experience of working within a security environment
•    Strong risk assessment skills
•    Proactivity, with the understanding of issues vulnerable people may face
•    Ability to lone work
•    Communicate effectively; verbally, non- verbally and in writing
•  Sensitively adapt language and communication style
•    Ability to develop and establish relationships with all
•    Ensure confidentiality relating to customers and staff
•    Solving problems using own initiative
•    Experience of working with multiple stakeholders
•    Produce high quality documentation when requested

Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse.

Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development.

We celebrate Equality, Diversity, and Inclusion and as a person-centred organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do. 

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).