Day Concierge

The Day Concierge will be the first point of contact for welcoming and assisting residents and their guests at 60 Curzon, as well as parking/retrieving residents’ cars. You will greet residents and their guests upon arrival, manage all telephone/intercom calls and emails to the concierge desk. You will direct, co-ordinate and plan essential central services such as guest arrivals, deliveries, post, valet collections, amenity bookings, housekeeping, security, waste disposal and recycling to ensure integration is seamless and a consistent vision is delivered. You will assist with ad-hoc resident requests such as transportation bookings, restaurant bookings, spa treatment bookings, theatre bookings and dry-cleaning requests. You will be responsible for the delivery of the highest levels of customer service to all residents and their guests.

You will focus on building resident loyalty through proactive communications, setting, and managing expectations and delivering results. Any significant lifestyle requests will be referred to the Residence Director for assistance.

You will also prioritise the safety and security requirements of the building, its residents, and guests, being alert to any potential security risks. Alongside the Front of House team, you will ensure the multiple service elements operate effectively to create a seamless one-team approach. You will be an ambassador for the brand and the development.

Requirements

• Minimum 3 years of luxury hospitality experience as a concierge. 
• Must have excellent communication skills and customer service skills.
• Must be service driven, understand the importance of going the ‘extra mile’.
• Must be assertive, show initiative and have a very keen eye for detail.
• Wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline.
• Experience serving UHNWIs.
• Good knowledge of Central London and surrounding local area.
• High standard of written and spoken English, additional language skills beneficial.
• Ideally, full clean UK driving licence.

About Rhodium

Rhodium was established to solely focus on the new build super prime residential market in London. Identifying a gap in the property management industry, Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.

Part owned by the Monaco Royal Family, Rhodium has a completely unique understanding of the ultra- high net worth individual, how they live and operate within their homes. Rhodium has a contracted portfolio of £11bn across forty schemes and is involved with some of London’s most prestigious developments and clients. Every scheme we manage has been individually selected to complement our brand and ensure we only manage developments of the highest calibre. Discretion, integrity and transparency are at the heart of our entire organisation.