Delivery Team Lead

Full Job Description

Benefits Delivery Team Leader

Edenred PayTech

Hybrid – Swindon or London

Competitive salary + Bonus & Benefits

The Benefits Delivery Team Leader is part of the PayTech Benefits Market Delivery Squad within Market Success organization of PayTech. Reporting to the Benefits Success Manager and leading a team of up to 5 non strategic project managers. This is a client-facing role in partnership with the Service Management and Payment Engagement functions. The Benefits Team Leader leads the delivery of a mix of agreed standard customer changes in line with BL backlog prioritization which is essential to the support and ongoing relation of Benefits business line in legacy platform architecture whilst PayTech is undertaking major transformation.

The Benefits Delivery Team Leader is responsible for the BAU backlog for Benefits BL initiatives (strategic programmes and New Markets not in scope). This role requires an in-depth understanding of the Edenred Paytech existing products and platform supported by Benefits BL as well as a solid understanding of Edenred Benefits products across both Europe, UAE, and Mexico. This role requires the willingness to learn and adapt quickly to the changes derived from the new platform rollout thus strategic mindset to scale the team and embrace change, potentially supporting the migration to the new platform and the decommissioning of existing products/services.

What you will be doing:

* Introduction of change to existing Benefits programmes with a focus on minimising impacts to ongoing services, mitigating risk

* Identify Benefits client objectives, negotiating between core and future phasing in order to efficiently adhere to agreed delivery timeframes

* Monitor and control project delivery across internal teams and external teams/clients, identifying and challenging delays and obstacles

* Planning, effort estimations, status reporting and project tracking

* Drive issue resolution, enable reporting, and manage escalations.

* Promoting and supporting services & solutions along with other team members to achieve company objectives

* Identify efficiency gains across the team projects, aligning requirements across all approved projects to delivery standard features

* Lead and mentor Project Manager direct reports, supporting the delivery of their projects where required

* Comply with Group rules and policies (ethic, image…), delegation of powers and processes

* Assure team leadership, alignment and motivation. Cultivate organizational diversity, develop talents and maximize people engagement

What we want from you:

* Highly organised, with experience of working with Agile project methodology. JIRA experience

* Great organisation skills with impeccable attention to detail

* Results orientated, self-motivated, persistent, ability to work hard in fast paced environment to deliver objectives

* Ability to negotiate on scope to deliver MVP’s and subsequent phases to accelerate project delivery.

* Proven leadership capabilities in project management and programme delivery

* Strong leadership base on values and people respect. Motivator – happy to work in a fast-paced environment

* Strong communications skills – both written and verbal

* Strong experience on change management. Flexible, can cope with changing priorities

* Focus on delivery to agreed scope, quality and timeframe with customer satisfaction as a core principal.

* Ability to multi task across different projects & multiple objectives.

* Ability to work with external international clients in a customer facing business with strong documentation and communication skills

* Ability to motivate others in order to attain desired delivery objectives and outcome

* Positive attitude and outlook, determined, enthusiastic and resilient.

* Willing to integrate within an existing team, work independently with agreed remit and autonomy.

* Willing to occasionally travel to clients

* Experience of working with stakeholders/clients at a senior level

Why Edenred PayTech?

We are a subsidiary of the Edenred group a Mastercard Principal Member, and an FCA Electronic Money Institution, offering a range of cutting-edge services including Payment Processing, UK and SEPA banking solutions, BIN sponsorship, and eWallet provisions.

We work with various clients across Challenger Banking (Monese, Tide, Anytime, and more), Corporate Benefits (Fuel cards, restaurant tickets), and Retail and Travel services (Sainsbury’s, TUI, Argos).

As an Edenred employee, you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business.

What you will get:

25 days annual leave plus Bank Holidays, with an additional 5 days at 5 years’ service, and 1 day a year up to 35 days in total

Hybrid working environment

Income protection

Life insurance (4x salary)

Wellbeing Employee Assistance Program (extended access to family members)

Employee discount shopping platform

Digital learning platform

Complimentary fruit and other ‘in-office’ snacks & and refreshments

Volunteering programme

Social events

Pension Scheme – employer 6% with minimum employee contribution 3%

Discretionary bonus scheme based on company and personal performance

Holiday trading scheme (buy or sell up to 5 days)

Medical & international travel cover (leisure and action sports)

Monthly gym allowance

Employee referral bonus scheme

Season ticket loan

Cycle to Work scheme

Diversity:

Edenred UK and PPS are proud to be an equal opportunity employer. We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.

Recruitment:

Edenred PayTech and Payment Solutions maintain a strict preferred supplier list (PSL), which is managed centrally by our Talent Acquisition Lead. The PSL is reviewed on a yearly basis, and we will not accept unsolicited CVs submitted from any supplier outside of the PSL. If an unsolicited CV is subsequently hired, we will not accept liability for any fees incurred. We ask you refrain from contacting our hiring managers directly with profiles, and all requests for engagement are made to our careers email