Design Manager (Portland Design)

Full Job Description

The Design Manager will be responsible for day-to-day client account contact, ensuring that they are profitable and growing. The Design Manager will take responsibility for delivery of quality service that meets the client’s needs and addresses their business problems and must champion our work. They will do so through the effective management of the team, and their ability to work with others inside and outside Portland.

Overall Responsibilities:

• Supporting the Portland leadership team; assist with leading client accounts within Portland, with shared responsibility for the client relationship.
• Working with the team to interrogate client briefs, by challenging and asking questions.
• Supporting the Associate Principal and Senior Associate in the delivery of excellent service and outputs.
• Ensuring the profitability and growth of client accounts.
• Managing the work and performance of client accounts.
• Reporting key financial and team data to the Portland and P+W senior leadership, finance and human resources departments.

Working With:

• Internal: Portland management/leadership team; Portland team, including planners/strategists; Creative teams and Directors; Creative services and production staff; New business team; Human resources; Finance/Accounts.
• External: Client marketing team, including Marketing Director; Client procurement personnel; Other agencies in their client's roster e.g. Media, Public Relations; Regulatory bodies;
• Account Managers will report to the senior management team of Portland, usually The Principal, Associate Principal and Senior Associate. They will also report to the Portland and P+W Finance team on account profitability and opportunities.

Requirements and skills:

• Design Consultancy background.
• Good teamwork and management skills.
• Using conceptual principles to develop strategies.
• Confident and articulate communicator in meetings.
• Good organisational & detail-focused presentation skills.
• Decision-making autonomy and ability to work independently.
• Be able to communicate issues at all levels.
• Being proactive and responsible in attitude.
• Project / Programme Management.
• Operations and Process Strategies.
• Client Relationship Management.
• Team Leadership.
• Data Analytics and Client Insight.
• 10+ years of experience within the creative industry, preferably in an interdisciplinary designer role, with the ability to work in a fast-paced environment.

Proficiency with the following software:

• Excel, Word and Powerpoint (Necessary)
• WAgile Methodology
• Project management software(s)

Perkins&Will / Portland Design are an equal opportunity employer and supports talent from diverse backgrounds that bring experiences, viewpoints and solutions that best serve our clients, community and enrich our work environment.

Any offer of employment with Perkins&Will / Portland Design will be conditional upon you having the right to work in the UK.