Desktop Support Technician
Job Details
Full Job Description
Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!
The Desktop Support Technician will support end users within our business for their basic Information technology related needs in relation to hardware and software.
They will assist in troubleshooting issues for
organizations to maintain the functionality of our systems ensuring
alignment with business goals. They are responsible for the
installation, maintenance and troubleshooting of required software and
hardware whether onsite or remotely, for client or colleagues. They
are also accountable for groundwork, installation, and maintenance of
end user workstation equipment (laptops/ desktops) and additional
peripherals including telco related technology.
The maintenance
activities will comprise the removal and replacement of computer
devices. Working with computer vendor technical support desks and
allied services as per the organizational procedures. The technician
is involved in the set-up of software and hardware on various types of
operating systems like Windows, Unix, Linux, and many more.
Other responsibilities include;
Assist the Helpdesk Support team with Desktop Support tasks such as the secure deployment of workstations, portable devices, keyboard, mice, monitors and telephony equipment
Assist the business and operational/support staff with supporting helpdesk related processes, tasks, and project items over a variety of channels including voice, SMS and chat
Support IT Department with technology related tasks when required including data center and office cabling
Assist with team/ operational training on various applications.
Monitor daily operations and enhance processes to maximize technology efficiency.
Knowledge of Information Systems in relation to supporting workstations, portable devices, keyboards, mice, monitors, telephony software including hardware and software
Champion company core values and other company programs
Other duties as assigned
Education & Experience required:
Post-Secondary education in a related IT field would be preferred
Knowledge of Information Technology in relation to supporting Hardware and Software
Minimum six months successful experience with the Company, or the equivalent Information Technology related experience outside of the Company
Previous experience working with Information Technology Systems in supporting a Windows, Linux or Mac environment for hardware and software.
Certificates, Licenses, & Registration:
There are no personal certification, licensing, or registration requirements for this job
Reports to: Helpdesk Team Leader/ Global Helpdesk Team Leader