Digital Product Owner Analyst

Full Job Description

At British Gas we are on a mission to transform the relationship our customers have with their homes. We are creating connected products that are powered by innovative technologies and brilliant services. We work with our customers to understand their needs, problems, and homes to constantly improve the services offered and help grow our business.

To get where we're going, we have an exciting new opportunity for a Digital Product Owner Analyst . We are looking for someone who is analytical and innovative to manage part of our Installs portfolio and the associated channel performance. You will collaborate with other Product Owners/Analysts in eCommerce and our Digital Analysts. You'll also work closely with the Marketing, Pricing and commercial teams to deliver best-in-class conversion rates and optimisation activity.

Location: With our Flexible First working arrangements we empower our colleagues to work in a way that best suits them - meaning location doesn't need to be a barrier. This role can be mostly based at home with flexibility required to attend occasional meetings at our Centrica sites.

What will you do?

• Optimising customer acquisition and retention via our content, sales pages and journeys.
• Ensuring great customer and business outcomes are being achieved, specifically Shop to buy conversion, volume vs. value, AOV/NPV and NPS.
• Knowing the Installs inside and out, including working with Analysts to set up, manage and analyse performance data.
• Including leveraging qualitative and quantitative data with a test-and-learn culture to drive quick decision-making.
• Establish and communicate a product roadmap and OKRs for specific areas of the estate.
• Review competitor strategies and new solutions, assess potential partnerships or competitive threats.
• Continuously seek customer feedback and service improvements to resolve pain points to maintain a market leading net promoter score.
• Work with Commercial business to deliver solutions that are scalable, flexible and designed to be built once but used repeatedly.
• Work with support teams to understand regulatory, legal, new product launches and go-to-market.
• Cultivate an environment of transparency and trust, where your colleagues and squads feel empowered to share ideas, be challenged and fulfil their potential.

Who are we looking for?

• Experience in a commercially focused Product Ownership/eCommerce role.
• Good understanding of Conversion Rate Optimisation and of experience achieving challenging outcomes in a Digital environment.
• Good understanding of Customer testing, both quantitative and qualitative. Including User Testing, Surveying, A/B testing and MVTs.
• A good understanding of SEO and digital marketing (PPC, Display, Social, VOD).
• Experience of the Adobe suite (specifically Analytics and Target) and CRM tools (Salesforce experience preferred) would be advantageous.
• Experience working in an agile environment.

Key Competencies/Core Capabilities required to perform the role:

• Great stakeholder management, collaboration and communication skills.
• Performance focused, comfortable with uncertainty and ability to rapidly switch focus.
• Strong sense of ownership and personal responsibility for driving commercial performance of digital channels.
• Passion and a willingness to challenge and push for what you think is right.
• A genuine enthusiasm for problem solving and product development.

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

We have tailored our well-being & benefits package around our employees as follows;

• Competitive salary and bonus potential
• Employee Energy Allowance at 15% of the government price cap
• Pension scheme
• Company Funded Healthcare Plan
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

We are committed to creating a cleaner and greener future. And we're making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

#LI-BGAS