Director Product Development - Amex Digital Labs
Job Details
Full Job Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The core of our company is
not just the products we offer, but the personal connections our
customers have with our brand. You can create digital experiences–from
payments to rewards to servicing–that keep us connected to our
customers and serve them at every touchpoint. From digital servicing
and lifestyle features to secure, frictionless payment options, you
can make a meaningful difference in our customers’ lives and help set
us apart in the industry. Find your place in digital product on
#TeamAmex.
Amex Digital Labs is responsible for catalyzing
innovation at American Express by originating, incubating, and
managing products and platforms that are essential to our customers’
lives. We are a fast-paced team that leverages emerging technologies
to develop digital payment and financial services products and
engaging membership experiences. We often collaborate with top
technology companies and strategic partners to bring products to
market.
The Global New Product Development and AI team is
hiring a product leader to focus on Membership Growth and Customer
Experience Innovation. In this role you will lead a product team
responsible for developing
How will you make an impact in this role?
Working together with your team and Labs partners,
you will lead:
- Product Strategy
Development: Formulate a comprehensive strategy for new membership
products and associated platform capabilities, aligning with company
goals and user needs.
- Product Roadmap Management
and Delivery Planning: Drive the development and execution of a
detailed product roadmap, prioritizing features and enhancements to
optimize user engagement, repeat usage and monetization. The product
roadmap will include features that correspond with (but are not
limited to) the following key areas:
- Elegant Customer Experience Design: Champion the
creation of an intuitive user interface, collaborating closely with
design/UX teams to create visually appealing layouts, seamless
navigation, and delightful interactions that elevate the overall user
experience and differentiate the product in the marketplace.
- Content Definition & Curation: Develop a robust
strategy for content selection, categorization, and prioritization,
collaborating with business development and strategic partnerships
teams to ensure a diverse and engaging mix of relevant content types,
sources, and formats that resonate with target audiences and align
with the product's objectives and values.
- Personalized Recommendation Algorithms: Oversee the
development and refinement of personalized recommendation algorithms
leveraging machine learning and data analysis techniques, ensuring
accuracy, relevance, and diversity in content suggestions tailored to
individual user preferences, behavior, and feedback, while also
respecting user privacy and data protection regulations.
- Cross-functional Collaboration: Collaborate closely
with engineering, design, data science, business development and
enablement teams to ensure seamless integration of features, timely
delivery, and alignment with technical feasibility and user experience
standards.
- User Insights & Analytics: Utilize
qualitative and quantitative data analysis techniques to gain deep
insights into user behavior, preferences, and trends, leveraging
findings to refine product strategies, improve user experience, and
drive growth.
- Performance Monitoring &
Optimization: Establish key performance indicators (KPIs) and
regularly monitor product performance, conducting A/B testing and
experimentation to optimize algorithms, content relevance, and overall
effectiveness.
- Team Leadership and Coaching: Provide authentic and empathetic leadership to your product team, fostering a collaborative and high-performing culture. Encourage innovation, continuous learning, and accountability to drive excellence in product development and delivery.
Minimum Qualifications:
- Strong leadership skills, with prior
experience managing a team of product managers. Passionate about
colleague development, with the ability to coach, mentor, and guide
direct reports.
- A history of building new
products (0→1) and shipping continuous improvements. Specific
experience using data, machine learning (ML) and AI to solve customer
problems is advantageous.
- Energy and drive to
ensure that your product is successful and has an impact, with a keen
eye for detail and ability to analyze key metrics to identify
opportunities or problems.
- A good understanding
of commercial considerations with the ability to clearly articulate
how your product will generate revenue for Amex.
- Clear and concise communication skills to convey product
strategy and vision, adept at explaining complex concepts to a broad
audience.
- Ability to prioritise roadmaps across
multiple competing priorities and timelines - with high consideration
of user needs, technical feasibility, and business outcomes.
- Clear understanding of UX design and customer research frameworks and principles.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Director Product Development - Amex Digital Labs
American Express
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