Dispatch Coordinator
Job Details
Full Job Description
Do you have experience of dispatching engineers / technicians to jobs? Are you looking to join a company that will offer the chance of future career progression?
Our client based in Huntingdon is seeking an Dispatch Coordinator to join them on a full time permanent basis working a 40 hour working week Monday to Friday either 8am-4.45pm or 9.15am-6pm. You will be placed on a fixed working pattern of either set of hours. This role will offer hybrid working following completion of successful probationary period of 6 months (3 days in the office, 2 days from home)
Responsibilities
As Dispatch Coordinator, you will be responsible for:-
- Liaising with customers to arrange technicians to attend their properties for works to be undertaken.
- Planning technician diaries and workloads
- Making outbound calls to customers to arrange suitable appointment times
- Respond to and resolve customer queries
- Attend occasional customer visit
- During peak periods you may assist in taking business overflow calls to meet SLA's.
Skills required
To be considered for the Dispatch Coordinator position, you will have experience of:-
- Managing engineer / technician diaries
- Allocating workloads
- Strong customer service and communication skills
- The ability to work to deadlines and prioritise workload.
- You will have a good geographical knowledge of the UK.
Benefits
Our client offers superb employee benefits including basic salary of £26,329, potentia; of annual bonus, 25 days paid annual leave plus bank holidays, pension, social events, employee assistance programme. health care scheme and life assurance (after probationary period).
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