Downtime Controller

Full Job Description

Downtime Controller

Chippenham

£26,000 - £28,000

Our client are a market leading fleet management company, due to continued growth they are seeking a downtime controller to join their office in Chippenham.  The role will be responsible for vehicles off road (VOR) and ensuring all parties are kept abreast of vehicle progress, the company operate on a hybrid model with Monday and Friday working remotely.

Key Responsibilities – Downtime Controller

• Responsibility for Vehicle off road (VOR) follow up progression and updates.
• Responsibility for Progress follow up progression and updates.
• Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options
• Review and pursue alternative repair methods such as alternative parts supply
• Identify trends and escalate network performance concerns to Vendor Management
• Liaise with manufacturers on repairs where technical assistance is needed.
• Raise and manage manufacturer cases for back-order parts.
• Raise and manage manufacturer loss of use claims / replacement vehicle requests
• Proactively chase customers when awaiting authority.
• Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
• Process rental off hires when a VOR event closes.
• Follow up events after a no fixable roadside event.
• Take incoming calls relating to VOR from customers, suppliers and manufacturers.
• Hold customer VOR calls where applicable.
• Communicate VOR updates to stakeholders and the business.
• Escalate concerns to technical colleagues / team leader where appropriate

Qualifications & Experience – Downtime Controller

• A good general level of education is required.
• Able to use Microsoft Word, Excel and Outlook to an intermediate level.
• General knowledge of vehicles and equipment, Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous
• Additional education, certifications, or related experience is generally preferred; including City and Guilds, IMI or NVQ in motor vehicle repair.

Benefits – Downtime Controller

• Annual Company Bonus
• Matched pension up to 5%
• Death in Service – 4 x salary
• 25 days annual holiday entitlement + Birthday + Bank Holidays
• Salary Exchange - Holiday purchase scheme (up to 3 days)
• Salary Exchange - Car Scheme
• Health Cash Plan 
• Permanent Health Insurance
• Company sick pay
• Free parking
• Discounted gym memberships
• Free eye examinations

For more information on this role, please contact Andrew Haddon on (phone number removed) or send a copy of your CV to (url removed)

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

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