Dutch Speaking Customer Service Advisors

Full Job Description

We are currently looking to recruit 4 x  Dutch Speaking Customer Service Advisors to work in an expanding team in a friendly contact centre environment on a temporary to permanent basis.

Applicants must be fluent in both Dutch and English languages.

We have both full and part time roles available form 16 hours

The role

• Making travel reservations and handling enquiries via the telephone, email, chat and other web response solutions. in order to fulfil customer requirements
• Providing an excellent and professional customer sales and service experience.
• Be first contact for the resolution of customers and client’s queries, requests, orders and complaints
• Proactively contact existing and potential customers with the aim of up-selling products
• Match and sell products or services to customers by cross or up-selling to appropriate products.
• Hours are between 8.00 a.m. and 8.00 p.m. including weekends (rota pattern will be 5 days out of 7)

The Person

• Applicants Must be fluent in both English and Dutch
• Have an excellent telephone manner with a clear speaking voice
• Possess excellent communication skills
• Have the ability to engage the customer
• Have excellent data capture skills
• Have the ability to work well in a team
• Be flexible to work at all times in the contact centre, including evenings and weekends – We have part time hours available up to 16 hours and full time up to 35 hours

 Benefits

• The offer of a permanent job role after an initial temporary period
• Pay rise to when you start your permanent contract
• Free travel on completion of temporary period
• Discounted travel for friends and family
• Free onsite parking
• Regular annual pay reviews