Duty Manager-Fox Hollies & Stechford Leisure Centres (292992)

Location:  Fox Hollies Leisure Centre, B27 7NS

Working Hours:  40 per week - early/late shifts including every other weekend

Salary:  Upto £30,284.65

Serco manage the recruitment process on behalf of Birmingham Community Leisure Trust and manage their employees in the delivery of leisure services. Birmingham Community Leisure Trust will be your ultimate employer.

Here at Birmingham Community Leisure trust and our partner Serco Leisure Operating Ltd our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Duty Manager to join the centre. 

As the Duty Manager, the purpose of your role will be to lead, manage and be responsible for the day to day operation of the facilities in and around the leisure centre site, working within a demanding commercial environment, ensuring all activities are delivered to a high standard with safety the first priority. 

You will support, manage, and develop our team of lifeguards and supervisors across the site and build and maintain positive relationships with onsite partners, guests, and neighbours in making sure that our customers receive a positive memorable experience. 

What you’ll need to do the role 

The successful candidate will be a passionate and enthusiastic individual who like the members of our team have pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when needed. 

To be considered for this role we are looking to hear from candidates who have prior manangment experience and confidence of working face to face with customers, preferably in the Leisure industry and ideally operational management experience. 

 
It is essential that you hold a National Pool Lifeguard certificate (NPLQ) and desirable that you hold a Pool plant operators’ certificate (where appropriate) and first aid at work certificate. 

Why Serco 

Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives. 

Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.  

What we offer   

• Free membership at the Centre  plus heavily discounted use of classes and facilities 

• Free safeguarding training and DBS check  

• Excellent Development and Training Opportunities   

• 6% employer matched pension contribution 

• 21 days annual leave 

• Life assurance up to 2x base salary 

• Simply health cash plan 

• Anytime health line 

• Employee assistance programme 

• Benefits portal offering discounts on eating out, travel, shopping and entertainment 

• A safe and supportive culture   

• A chance to make a positive difference to the community 

About Serco 

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.  We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.  

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. 

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All Serco employees must ensure that their current line manager is aware of their application.  For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.