Dynamics 365 for Customer Engagement Solution Architect
Job Details
Full Job Description
We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be on all presales activities around the Dynamics 365 platform as well as methodology diagnostics and high-level solution architecting. You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff.
This role is
therefore kingpin to KPMG Microsoft business solutions customer
delivery of Microsoft Dynamics 365 solutions. It is a dynamic and
exciting opportunity to join a rapidly developing business area within
an established and market-leading global firm that is KPMG Microsoft
Business Solution.
Responsibilities
—
The Solution Architect will lead the delivery of our Microsoft
Dynamics 365 solutions
— Be a champion for both technical and
functional solutions across the Microsoft platform, driving the
adoption of new features and technology
— Have an exceptional
understanding of Dynamics 365 technical and functional
capabilities
— Lead the design and development of sector specific
templates to enhance the out of the box Dynamics 365 functionality,
giving KPMG a unique selling point and also a resalable asset
— Be
responsible for ensuring our pre-sales engagements are delivered with
the same rigour and attention to detail as our client engagements
—
Define training needs within the team and coach other team
members
— Deliver all consultancy according to the KPMG Project
Methodology, ensuring that all software applications are implemented
successfully according to the project plan.
— Meet and exceed
customer expectations of business knowledge, skills and
behaviour.
— Identify business/project risk and mitigate or
communicate as necessary.
— Ensure progress updates are
communicated to relevant parties both formally and informally.
—
Identify practice development activities and help in defining how
these will be delivered
— Carry out additional duties as may occur
from time to time as instructed and agreed by Directors.
— In all
activities, ensure timely completion of internal processes and
mandatory training.
— Represent KPMG Microsoft Business Solutions
in a professional and positive manner at all
times.
Requirements:
Qualifications and
Skills
— Deep and broad knowledge of technical capabilities of
Dynamics 365, including appropriate certification. Must be able to
show good knowledge of practices for Dynamics 365
— Deep
understanding of Azure and cloud technologies, .Net development and
PowerBI.
— Broad understanding of software development lifecycle,
development management,
release management, data migrations,
cut-over planning and early live support.
— Broad knowledge of
functional capabilities of Microsoft Dynamics 365 for Customer
Engagement – including core solution of Accounts, Contact and Activity
management and at least one of the following:
- Sales
Management
- Marketing automation
- Project Services
Automation
- Customer Service Management
- Field Services
—
Demonstrable knowledge of capabilities of the supporting software in
the Microsoft stack (certification is a positive), including:
-
Azure SQL / SQL Server
- PowerApps, LogicApps, Flow and Common Data
Service
- Visual Studio Team Service
— Knowledge of best
practices for working with offshore teams
— Experience of Agile
Methodology
— Certification in TOGAF or Zachman Framework would be
beneficial
— Knowledge of other Marketing products are desirable –
Click Dimension or Adobe Marketing Cloud
— Microsoft Dynamics CRM
Certifications (CRM , 2013, 2015, 2016, 365) are desirable
—
Graduate from a top University
— A relevant degree within a
computational or business discipline
— Minimum 4 years hands-on
proven functional experience in CRM configuration, standard
customisation, standard workflows, dashboards, forms, views and
standard reports development is a must;
Experience and
Background
— Expertise in providing both out of the box and
development solutions in a Microsoft Dynamics 365 environment;
Extensive experience as CRM consultant
— Ability to lead
engagements and present to the C-Suite stakeholders.
— Experience
with Dynamics 365 in a Lead Design Consulting role
— Experience of
large scale CRM implementations
— Adept at Business Requirement
Analysis with a focus on reducing development effort and simplifying
delivery
— Pre-sales experience
— Excellent presentation and
demonstration skills
— Business process mapping, modelling and
documentation knowledge
— Experience of mentoring junior and
offshore staff
Dynamics 365 For Customer Engagement Solution Architect
KPMG UK
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