EAP Clinical Case Manager

Full Job Description

At Lyra, we offer global Workplace Mental Health services to over 6 million employees worldwide to support employees, their families and their employers in their time of need. We’re excited to be expanding and have a fantastic opportunity to join our growing team based in the UK and the Republic of Ireland.

We’re looking for experienced mental health experts to join our team as permanent Counselling Case Managers, in a full time or part-time capacity (option of a three and four day equivalent if preferred). We are looking for a mixture of fixed week day or weekend shifts to cover the service into the early evenings, e.g.; 8am - 4pm, 10am - 6pm, 12pm - 8pm, 1pm - 9pm.

This is a purely home working role and offers a great work, life balance.

The role will involve supporting our inbound helpline, completing online chats, assessing mental health needs, referring onto clinically appropriate therapy or signposting, offering immediate support, delivering video based therapy sessions and overarching case management services for our clients. Whilst collaborating and supporting our other global clinical teams.

In the role, you’ll be;

· Working with a wide range of presenting issues and severity

· Robustly managing safeguarding and risk cases

· Quickly assessing clinical needs

· Implementing clinically appropriate treatment plans

· Monitoring and case managing your caseload

· Providing the first point of contact for service users accessing Lyra Workplace Mental Health service either via the helpline or online chat facility.

· Supporting and containing service users in the moment with brief goal focused therapeutic support and psychoeducation.

· Completing appropriate brief clinical, therapeutic assessments to determine the service user needs.

· Conducting robust risk assessments and swiftly implementing risk management plans as required.

· Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via their contracted sessions for goal orientated therapy or other services, local charities, heath care as clinically appropriate.

· Accurately capturing all information on the clinical database pertinent to the clinical management of the case.

· Adhere to all clinical and operational protocols, standards, service levels and procedures.

· Working collaboratively with our global clinical teams.

· Liaising with affiliate clinicians for case updates as required.

· Contributing to the service and business development as required.

· Play an active role in governance and quality assurance as required.

Essential Background/Qualifications:

· Bachelors or Masters level counselling qualification appropriate to professional standards of the United Kingdom and / or the Republic of Ireland.

· Current registration or accreditation with relevant professional body.

Essential Experience

· Experience of working with a broad range of psychological health and workplace related issues. These should include mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues.

· Minimum of 400 hours therapeutic delivery post qualification.

· Experience of working in high pressure, time limited environments.

· Experience in working with high-risk cases such as suicide, abuse, as well as substance use and abuse.

· Minimum of 2 years working experience.

Desirable Experience:

· Currently employed or previous experience working for an EAP Provider in the UK and / or The Republic of Ireland

· Experience of working in a time limited framework

· Previous intake clinician working experience that includes telephonic, live chat, and email counselling

Skills and attributes:

· Ability to effectively prioritize multi-task and work in a time pressured environment

· Computer literacy & ability to type whilst conducting clinical work on the phone

· Articulate

· Good telephone manner and ability to provide telephonic therapy

· Good Clinical understanding and ability to manage risk

· Good time management ability

· Ability to work within a team

· Business and commercial awareness

Benefits (in addition to our standard benefits package):

· Monthly contribution towards external supervision.

· Robust CPD program and senior clinical support.

· Professional membership fees compensated.

· Access to Private Medical Insurance.

· Exposure and experience of working amongst a global clinical team.