EPA Administrator

# of Openings

3

Department

Relationship Management

Location : Location

UK-Newcastle Upon Tyne, Tyne & Wear

Contract

Fixed Term

Contract: 12 months Fixed-term  

Location: Head Office: Quorum Business Park, Newcastle upon Tyne

Hours per week: 37

Salary: Up to £21,320 per annum, depending on experience

About the role

We’re seeking an End Point Assessment (EPA) Administrator to join our End Point Assessment Team.

The purpose of End Point Assessment is to deliver positive, fair and rigorous End Point Assessments to apprentices across England whilst upholding compliance with regulatory requirements. The NCFE EPA team is responsible for managing and maintaining the integrity of End Point Assessment and providing positive experiences to the recipients of this service.

You'll support the team by providing timely and effective administrative support across a range of activities in line with our team objectives. The role will involve working with confidential data across a wide variety of systems and working directly with customers to provide guidance and support.

You'll be responsible for:

• Reviewing information against quality checklists
• Processing high volumes of confidential customer information
• Supporting risk management and risk reduction across the team, to ensure compliance with regulatory requirement.
• Receiving, logging and processing requests relating to EPA
• Processing accurate and targeted data reports on a daily, and/or weekly basis

We are looking for someone who has:

• Excellent telephone manner
• Experience of working within a customer service role, via telephone and email
• Excellent written and oral communication skills, including good grammar and spelling
• Excellent interpersonal skills.
• Demonstrable skills and good knowledge of MS office or similar IT systems
• Ability to work under pressure within a fast-paced environment
• The ability to manage a high-volume workload and accurately prioritise tasks

Feeling inspired? Read the full Job Description to find out more.

What will we offer you in return?  

You’ll have access to a fantastic range of benefits which support your personal development and wellbeing, including:

• A minimum of 25 days annual leave, plus 8 bank holidays
• An additional 3 days off during the Christmas closure
• £200 personal development allowance annually
• £400 towards any NCFE accredited qualifications annually
• Two hours a month to spend on personal development
• Free learning resources on our in-house 'Learning to Grow' platform
• A flexible and hybrid approach to working
• Westfield Health Cash Plan worth up to the value of £635
• Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions   
• Doctor Line - same day appointments  
• Company Pension, employer’s contribution up to 9% when you contribute 3%
• Life Assurance (4 x basic salary)  

Shape real change with an NCFE career  

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.   

Want to know more? Take a look at our website    

Closing Date: Wednesday 22 November 2023

Interview Date: TBC

Equality, Diversity and Inclusion (EDI) statement   

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.  

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.