Eden Live Facilitator

Zero hour, seasonal contracts

£10.52 per hour for ages 21 +  (to be reviewed in April 2024)

£8.20 per hour for age 16-17, £9.20 per hour for age 18-20

We are a growing movement whose mission is to build relationships between people and the natural world and we are looking for kind-hearted, positive people who want to play an active role in creating this change together. Are you curious to find out more?

We are looking for creative, outgoing and organised individuals who have a passion to get involved with others, have fun and interact with all age groups in a fun and fast paced environment. Help us to create a memorable and exciting experience for our visitors.

The role involves working on our Easter, May and Summer programmes so your daily jobs could include scavenger hunts, popcorn making, den building or helping out in our spring market. As a facilitator you will work with the Eden Live production team to ensure all activities run smoothly so they can be enjoyed safely by our visitors. You will need enthusiasm and great customer service skills as this role involves interaction with the visitors.

You will need a welcoming smile, have the ability to talk to people of all ages as well as an organised quick-thinking head.

Applications will be reviewed on receipt

Benefits to working at the Eden Project include;

• 30 days annual leave
• Flexible working hours to fit around other commitments
• Financial wellbeing support – access to 121 sessions with an independent financial advisor
• Free entry to Eden and Heligan for family and friends
• Access to UNUM platform for wellbeing support
• Death in service policy (4 x annual salary)

JOB DESCRIPTION     

Job Family Definition

Roles within the Engagement, Learning and Entertainment job family focus upon the Eden experience, providing interpretation, activities, learning programs, encounters and events, which engage, inspire and entertain, thus enhancing individuals understanding, experience, skills and enjoyment.

Role Purpose

Welcomes and engages with Eden's visitors through a seasonal programme, ensuring that all visitors gain the maximum enjoyment, enlightenment and satisfaction from their visit to Eden Project and the involvement with the activities.

Key Accountabilities

1. Provides a warm and friendly welcome to all visitors, engaging in conversation, responding to questions and providing assistance to enhance the visitor's experience and to reinforce their relationship with Eden, its aims and ethos. 

1. Facilitates an activity and encourages visitors to participate in a fun and friendly manner and being aware and up to date on current exhibitions, forthcoming attractions, educational resources and site facilities, ensuring visitors have the opportunity to enjoy all that is on offer. 

1. Monitors visitor activity, liaising with colleagues and team leaders to sympathetically manage visitor flow and minimize queues. Monitors visitor feedback, concerns and complaints, escalating serious issues or incidents about the seasonal programme or activity to the supervisor or Junior Programme Leader.

1. Assists team members to organize, prepare, and deliver activities and workshops using a variety of materials, performance techniques and communication tools.

1. Monitors and maintains the working environment, ensuring work areas and hosting stations are kept clean and tidy and reporting any structural damage or defects that may affect the safety or enjoyment of visitors and staff.

Demands of the Role

Education & qualifications

Knowledge & skills

The jobholder will have developed their customer service skills to the level where they are confident to proactively engage with visitor groups made up of people from a wide variety of cultural and social backgrounds.

Decision- making

The majority of decisions are governed by well established procedures although the jobholder will have some discretion in how they prioritize their work and the approach they adopt when engaging with visitors. Unusual or serious situations will be referred to the Lead Team member.

Resourcefulness

The jobholder collaborates with colleagues and Team Leaders, contributing creative ideas for improving the way in which a seasonal activity presented and promoted to visitors. Some reactive problem solving will be a requirement of the role.

People & asset management

May need to occasionally assist less experience colleagues and volunteers. Shared responsibility for the care and security of assigned materials and equipment, together with a small cash responsibility.

Communication & visitor experience

Interaction and communication are central to this visitor facing role. The jobholder will use their skills, experience and knowledge to tailor their approach and the delivery of their communications to suit the audience and the given situation. Uses a variety of traditional and digital media as signposting and narration tools.

Operational environment

This role is an active one requiring a lot of standing, and working with extreme environments such as heat in the biomes and all weathers for external events. Weekend and evening working is a regular feature of the role. Together with weekend and shift work.