End User Support Engineer

Full Job Description

COMPANY OVERVIEW:

Hartree Partners is a global energy and commodities firm, founded in 1997. The firm is headquartered in New York and maintains offices in many financial centres around the world including London, Singapore, and Dubai. Hartree Partners LP is owned by the company’s Managing Partners, senior staff, and Oaktree Capital.

OUR VALUES:

• We are DEEPLY ANALYTICAL , data driven, and methodical, research and application oriented, we seek to understand before we act
• We are ENTREPRENEURIAL , intellectually curious, and enterprising, our goal is to develop new methods and find new opportunities
• We are INNOVATIVE , creative, and cutting edge, we welcome opportunities to break new ground
• We are COLLABORATIVE , collegial and connected, our best work comes through the teams we have built
• We are ETHICAL , operating with respect and honouring commitments, we are dedicated to making ethical and sustainable business decisions that reflect our core value of integrity

JOB SUMMARY:

Hartree Partners is seeking a highly motivated IT end user support engineer, the ideal candidate will have 2-4 years of relevant work experience, preferably gained within an investment firm. This position offers competitive pay and an immediate start date. This is a Central London office based position.

DUTIES & RESPONSIBILITIES:

• Acting as the first point of contact for clients (internal) , focused primarily on our London office employees both on premise and remote, remote support of offices across Europe
• Assist with the resolution of any Technology or general office infrastructure issues
• Desktop provisioning and Support (both on premise and remote) – Hardware and MS Office Suite
• Mobile devices provisioning and support – O365 , MS Intune
• Managing client support by logging, diagnosing and resolving their problems via email, phone and helpdesk portal
• Using the help-desk system to document problem descriptions and resolutions
• Collaborating with colleagues, vendors and other stakeholders to investigate and test issues and develop solutions for the clients
• Using your communication skills to explain the status of issues to clients and escalating any high priority customer issues to management
• Coordinating and managing desk moves and computer equipment upgrades
• Manage hardware inventory of spare computer parts and pc’s

EDUCATION & EXPERIENCE:

• Technology-based degree
• 2+ years of experience in supporting Corporate end users
• Excellent communication skills, both written and verbal
• Some previous work experience within customer or client services would be ideal
• A keen interest in Microsoft 365 and cloud computing would be preferable
• Ambitious person with a drive to improve and innovate
• Excellent admin and organisational skills
• Willingness to achieve Accredited Microsoft qualifications
• Some experience in coding or scripting languages would be preferable, but not essential

WHAT’S ON OFFER:

• A competitive compensation package
• The opportunity for professional development in a supportive and dynamic work environment working directly with all levels in the firm