End User Technology Platforms and Services Lead
Job Details
Full Job Description
CHEP helps move more goods to more people, in more places
than any other organization on earth via our 300 million pallets,
crates and containers. We employ 11,000 people and operate in more
than 55 countries. Through our pioneering and sustainable
share-and-reuse business model, the world’s biggest brands trust us to
help them transport their goods more efficiently, safely and with less
environmental impact.
What does that mean for you? You’ll
join an international organization big enough to take you anywhere,
and small enough to get you there sooner. You’ll help change how goods
get to market and contribute to global sustainability. You’ll be
empowered to bring your authentic self to work and be surrounded by
diverse and driven professionals. And you can maximize your work-life
balance and flexibility through our Hybrid Work Model .
Job Description
Position Purpose
Th is role will lead and be accountable for the e nd u ser technolog y platforms and s ervices across the globe covering e nd u ser t echnolog y platforms roadmaps and deployment s as well as the end user support via the IT Service Desk and the on-site teams. The end-to-end accountability for the e nd u ser technolog y platforms and s ervices empowers the role to hav e a significant impact to the e nd u ser experience , productivity and ultimately end user satisfaction and therefore is instrumental to Technology Platforms to deliver fit for purpose IT s ervices to Brambles .
W ill lead and drive two highly customer driven teams responsible for developing and maintaining e nd u ser t echnolog y platforms ( e nd u ser d evices , VDI and collaboration tools and infrastructure) as well as providing end user support (service desk and on-site support).
This role will report to the VP Technology Platforms and is part of the Technology Platforms strategic leadership team. In conjunction with its peers for IT i nfrastructure s ervices, IT s ervice m anagement and governance this role will strongly influence the roadmap to transform the way IT services are provided and supported within a democratized IT organisation.
Qualifications
Essential
- Bachelor’s degree in Computer Science, Information Systems, Business or related field, Masters preferred or equivalent combination of education/experience.
- Strong understanding of the ITIL principles.
- Customer focused and is driven to achieve business value relevant outcomes.
- Works effectively and collaborate with purpose with a wide variety of people.
- Organised and able to plan effectively.
- Manages multiple competing demands on time.
- Drives results & is motivated to improve.
- Commercial acumen to drive service value.
Desirable
- ITIL Qualification.
- SIAM knowledge.
Experience
- Significant customer services experience and dealing with senior stakeholders.
- Significant previous experience in customer focused IT services role.
- 5+ years’ experience managing and developing technical teams across multiple cultures & global locations.
- Proven success in improving the customer experience.
- Experience successfully managing 3rd party service providers.
- Experience working within a matrix structure.
Skills and Knowledge
Stakeholder Relationship Management- Collects and uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management and drive service improvement.
- Implements a communications strategy, including -but not limited to- handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information appropriately.
- Develops and manages contracts with suppliers to meet key performance indicators and agreed targets, taking account of information security of third parties.
- Carries out benchmarking and makes use of supplier performance data to ensure that supplier performance is properly monitored and regularly reviewed.
- Is responsible for the management of 3rd party suppliers ensuring they deliver value to the agreed scope and service levels as well as the implementation of supplier service improvement actions and programmes.
- End user technologies covering client services, messaging/collaboration and the adoption of support tools.
- IT service management practices.
Essential Languages
- English
As an inclusive employer, Brambles wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform your Talent Acquisition Partner of any reasonable adjustments you might need to enable this to happen.
Preferred Education
Bachelors
Preferred Level of Work Experience
5 - 7 yearsHybrid Remote
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at
End User Technology Platforms And Services Lead
CHEP UK Limited
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