Energy Operations Specialist - Three Rivers FS - Manchester, IA

Full Job Description

HIRING MANAGER: Brad Bockenstedt

PURPOSE AND SUMMARY STATEMENT

Drive energy trucks over established routes. Build and maintain customer relationships and energy sales. Deliver LP and petroleum products (fuel, oil, etc.) to customer residences, farms, and commercial businesses. Record transactions on customer deliveries and obtain customer signatures on receipt for pickup or delivery. Responsible for collection of deliveries made to customer’s accounts. 

ESSENTIAL JOB FUNCTIONS

Assist in establishing efficient routes and schedules to maximize customer satisfaction and profitable Company operation

Assist in growing and maintaining customer relationship base and gallons with contracts, summer fills, and promote programs.

Assist in production selection and advise on the use and application of products sold.

Install fuel, pumps and repair petroleum equipment for customers.

Install LP equipment, complete annual leak checks and public assemblys

Assist product delivery to the customer

Test LP systems for leaks and deliver LP cylinders.

Respond to and resolve service requests, leak report and complaints.

Service customer- tanks, equipment- help answer questions and make sure they understand products

Assist in the contracting of energy products along with handling complaints promptly.

Informing customers of new products or services and communicating sales leads to energy salesperson.

Help organize and communication customer needs in regard to equipment repair and summer tank painting

Operate computer/handheld using ticket creation software.

Maintain the truck and plant equipment according to company standards and perform routine maintenance on the truck.

Work additional hours to meet seasonal demands. Allow for flexibility in work schedule in order to ensure order completion.

Ability to work independently and in a team-oriented environment and maybe required to help in other departments as needed.

Proven professional communication and customer service skills.

Adhere to the company environmental, health, and safety policies and do require safety training. May serve on the location Safety Committee.

Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.

All other duties assigned by the manager. 

Supervisory Responsibilities

This job has no supervisory responsibilities.

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    

Education/ Experience              
High school diploma or General Education Degree (GED). One to two years or more of related work experience required.
        
Scope
Responsible for own work only; some direct or indirect control over expenses and revenue generation; may make some budgetary recommendations; accountable for results of own work.

Guidelines
Number and similarity of guidelines requires the use of independent judgment in locating and selecting the most appropriate guidelines or reference; some interpretation required. Make knowledgeable recommendations that may reflect original thought.

Complexity
The work consists of duties that involve various related steps, processes or methods. The decision regarding what needs to be done involves various choices requiring the employee to recognize the existence of and differences among recognizable situations. Actions to be taken or responses to be made differ in such things as the source of information, the kind of transactions or entries or other differences of a factual nature.

Significance and Purpose of Personal Contacts

Contacts with employees within the immediate department or related support units to obtain, clarify, give facts or information, which are more complicated or technical.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

Mathematical Skills
 Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses Registrations
Appropriate drivers license, CDL with Hazmat, Tank and air brakes. Must pass required CEPT schooling. Employees must be insurable to operate required vehicles.

Materials, Equipment and Software Used
Ability to operate required vehicles. Working knowledge of applicable company computer programs, such as ticket making software.

Physical Demands 
The work requires considerable strenuous physical activity such as frequent climbing of tall ladders, lifting heavy objects (70+ pounds) and the use of transportation equipment.

Work Environment 
The work environment involves risks with frequent exposure to potentially dangerous situations which require a range of precautions or significant opportunity for personal injury if an error or mishap occurs.