Engagement Content Manager, Darwin

Full Job Description

Mercer is seeking candidates for the following position based in the London office:
 

Engagement Content Manager, Darwin

Darwin is Mercer Marsh Benefits’ (MMB) award-winning Employee Benefits platform used by leading UK employers. It takes automation, user experience and analysis to a whole new level.

What can you expect:

• An exciting opportunity to play a key supporting role in the promotion of Darwin’s products.
• This role provides a critical link between the facts, features and benefits of Darwin’s products and propositions and the skilful translation of them into compelling content, tailored to the needs of a range of internal stakeholders.
• The role is responsible for creating content of varying formats to ensure internal colleagues have what they need at their fingertips – ranging from technical guides to sales enablement materials and guides for clients - to help convey our award-winning employee benefits software to the market and to clients.
• Reporting to the Head of Proposition, the Engagement Content Manager will build strong and consultative relationships with client facing sales, service and delivery teams to understand what content (and format) they require to feel confident in Darwin and perform their own roles seamlessly and effectively.
• The role will also assist with broader engagement, enablement and marketing activities to deliver an overall, year-round, engaging programme of activities to ensure relevant colleagues are always clear on the Darwin proposition and Darwin product developments.
• The role will work closely with product, propositions and marketing teams to translate stakeholders’ requirements into the right toolkit of materials and to deliver the programme of compelling engagement activities.
• You will work alongside another Engagement Manager and utilise your expertise in technical copy writing

What you will be rewarded with:

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will rely on you to:

• Proposition enablement for client and commercial teams including client and colleague support collateral, technical product guides, value proposition presentations, ‘reasons to believe’ etc.
• A range of regular communications to ensure colleagues are always up to date with new developments or changes in Darwin
• Assist with both internal and client events, such as communication of Darwin’s development roadmaps
• Support development of proposition and solution training programmes to support our teams
• Recommend engagement best practice and implementing continuous monitoring and improvement activities
• Internal stakeholder communications
• Supporting MMB (Mercer Marsh Benefits) commercial marketing with the revision and creation of client-facing content

What you need to have: 

• Experience of technical and product marketing content creation, with skills to produce clear and engaging copy, ideally from a SaaS /Telco company background.
• Excellent writing skills, with high attention to detail of both content and presentation impact, and ability to work to and apply brand guidelines
• Proactive attitude, with confidence to drive tasks forward and extremely well organised to ensure deadlines are achieved and needs pre-empted
• Strong evidence of striving for best practice and continuous improvement to deliver a highly compelling engagement experience
• Strong stakeholder management and ability to communicate amongst a wide range of varying stakeholders and ability to influence and communicate persuasively to our management team, clients, partners and prospects
• High comfort level in reporting and analysis on the success of initiatives.
• Strong internal drive and determination which enables you to thrive in a changing, fluid organisation.
• Commercial outlook and understanding of client and channel need

What makes you stand out:

• Some desk top design capabilities would also be desirable

Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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