Ex-offender and Complex Needs Referrals Coordinator

Full Job Description

Starting salary: £39,336
Job Level: Level 3, Zone 2
Work Location: 5 Pancras Square, London, N1C 4AG
Hours per week: 36
Contract type: Fixed Term/Secondment for 12 Months 
Closing date: Wednesday 20th March 2024 at 23:59
Interviews to be held: TBC
Alternative flexible working options available / open to discussion  

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

About us 

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

The role

We have an exciting opportunity for an experienced Ex-Offender and Complex Needs Referrals Coordinator to join our Pathways Move On Team. The successful candidate will co-ordinate referrals to specialist supported housing projects in the London Borough of Camden for clients who have a history of offending behaviour. The role also includes coordinating referrals to a specialist service for homeless clients with very complex needs as well as coordinating supported housing reciprocal referrals with other local authorities.

The post holder will need to balance pressures arising from corporate, housing and probation service priorities, including community safety and public protection. They will be confident in maintaining partnerships with stakeholders and taking initiative in decision making.

This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS. Please note Camden also offers the DBS update service.

About you

To find out more about what it is like to work at Camden, meet some of our People by visiting '

To be considered for this fantastic opportunity the successful candidate must have at least one year’s previous demonstrable experience of providing advice and assistance to vulnerable adults in housing need and/or those who are engaged with the criminal justice system. You will possess an excellent working knowledge of welfare benefits system as well as homelessness services and legislation. 

The ideal candidate will have an in-depth understanding of the Hostels Pathway Model, the various stages within the pathway, available housing options and the perceived barriers to move on. Additionally you’ll excellent written and verbal communication skills, with to ability to manage a caseload whilst maintaining detailed case records, recognising service priorities and meeting deadlines.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be . 

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Visit ' to see full details of our benefits.

Additional information 

To view the Job Profile, please click   HERE   or copy and paste the below URL into your browser: 

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile. 

We will only consider applications from candidates who complete a ‘Why Me – Supporting Statement’ and address the criteria outlined in the ‘About Me’ section of the Job Profile.

Inclusion and Diversity

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website  or copy and paste the below URL into your browser: 

Asking for Adjustments 

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4