Experienced/Development Property Loss Adjuster - Plymouth

Full Job Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

The Role:

Due to continued growth, we now have a fantastic opportunity for a Development/Experienced Insurance Loss Adjuster.

This opportunity would be ideal for candidates based in or around the Plymouth and surrounding a reas.

Working as part of a remote team, you’ll undertake site visits on behalf of a range of clients involving, mainly, domestic insurance claims up to a value of £100k. You will be required to assess the cause of the loss, discuss outcomes with the customer, and scope both buildings and contents repairs and produce detailed reports. The work will be on a “visit and release basis” however you may be required to engage and work with various internal and external specialists as a consequence of your visit.

Previous experience isn’t essential as we’ll provide all the necessary training and coaching required.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

Your key responsibilities will be:

• Interpret insurance policies to assess and determine liability and communicate this to our customers

• Identify building repairs as a result of the loss and create scopes in order to fulfil reinstatement

• Undertake detailed questioning and evidence gathering which will enable you to provide the customer with a range of settlement options

• Identify fraud concerns and report them to the relevant internal teams

• Carry out joint visits with building contractors, surveyors or insurance clients as required

• Carry out underwriting tasks; for example, building value at risk surveys

• Service additional appointments and travel to different parts of the country as a result of severe weather and surge events.

You will have/will be:

• Self-motivated, conscientious and able to work under your own initiative as well as flexible during times of surge

• Be committed to gaining relevant qualifications for the role such as Cert CILA, BDMA and other courses we deem necessary

• Hold a full driving license and have a willingness to travel

• The ability to recognise the need for efficient and effective processes and to follow these closely

• Have exceptional Customer Service ethics

• Have effective communication and negotiation skills, including the ability to write detailed reports

• Have a desire to embrace innovative working practices.

• Be conversant with Apple software.

• As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Company car/car allowance

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.