Experienced Recovery Claims Negotiator (Homeworking)

Full Job Description

Role:  Experienced Recovery Claims Negotiator

Contract:  Homeworking

Hours:  37.5 Hours Monday -Friday 9 am-5:30 pm

Salary : £27,300- £28,612.50 (depending on experience)

We have a fantastic opportunity to join Hastings Direct from the comfort of your own home. We are looking for a highly skilled individual to join our Recovery Claims Team, helping support the transformation and growth of our department.  If you're an experienced recovery or technical claims negotiator, then apply now!

Job Details  – 

• Recover our costs back on Non-Standard claims such as withdrawn indemnity on Bodily Injury claims, Credit Hire recovery and dual insurance.  
• Communicating via telephone (incoming and outbound calls) and written correspondence with the policyholder, keeping them updated on all material developments, witnesses, and other external and internal stakeholders including engineers, suppliers, insurers, solicitors and third parties to bring about resolution of the claim.
• Interface with relevant claims units and departments within the company.
• Validation of claim to ensure the policy is operational.
• Expertly handles challenging conversations and complaints. 
• Inputting and prompt updating of claims reserves on our in-house systems.
• Effectively uses the diary system to maintain a proactive claims-handling approach.
• Ensure each claim is dealt with in line with company/departmental procedure/philosophy and within service level agreements whilst working towards individual and department targets.  
• Investigate liability where required and make decisions, admitting or disputing.

Skills you will need – 

• Recovery or technical claims experience is essential.
• Experience in file handling and owning your own allocation of work.
• Good understanding of indemnity, subrogation, liability and litigation. 
• Good data entry and IT skills, with experience using Microsoft Excel, Teams, Word and Access, are desirable.
• Cert CII is desirable but not essential.
• Proven track record of problem-solving and delivering results.
• Telephone-based work experience and a proactive approach to work and investigation are desirable.

What we offer –

• Our 4C’s culture. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive growth, and in return, we’ll give you all the support, training, and development you need. 
• We’ll provide plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. 
• We’ll provide you with all the equipment needed to successfully work from home.

Benefits –

• Salary –  A competitive starting salary between £27300 -£28612.50 depending on experience.
• Mental Wellbeing Support Programme –  We have a range of support including our Thrive mental health app, colleague assistance programme 24/7 support and digital GP. 
• Competitive Bonus Scheme  - Up to 5% bonus earning potential. 
• Tech Scheme -  Save up to 13% on new tech & household goods and spread the cost via salary sacrifice interest-free! 
• Plus, all the rest ; 25 days holiday with option to buy & sell a max of 5 days, pension matched up to 10%, cycle-to-work scheme, summer, and Christmas parties!

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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

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