Facilities Manager

Full Job Description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Facilities Manager

Job Responsibilities

• Managing local client and CBRE budgets and report any out-of-line situations
• Control and manage service charge accounts where appropriate, providing monthly report data to the account Manager.
• Ensure Client satisfaction by being responsible for achieving client SLR and driving acceptable service delivery performance.
• Strong lines of communication to user population on all BAU activity
• Ensuring compliance with legislative, Client and CBRE health, Safety and environmental requirements.
• Sharing of best practice
• Work with local/central/third party project manager(s) to ensure fully integrated FM/projects delivery.
• Maintain a motivated team by management and personal development of all local based staff.
• Organising monthly team meetings
• Performance Management
• Provision of strong upward and downward communications within the team
• Overall operational management within designated site area. Reception, Security & Specialist Sub Contractors
• Ability to drive and deliver 1st Class service excellence with innovative and compelling ideas.
• Development and implementation of Customer Service strategy for location
• Developing partnering relationships with key client/s in the location
• Manage and motivate team in line with IIP accreditation and guidelines.
• Delivery of "One Team" methodology within location
• Establishment of in-depth knowledge of client culture with particular focus on Real Estate and Site Organisation
• Close liaison with Central support team to promote a consistent professional image of CBRE image and brand.
• Promote and sponsor a culture of continuous improvement and best practice.
• Support Completion of client monthly report
• Manage resources both human and technical to maximise quality of services delivered.
• Develop and deliver weekly and monthly client reporting
• All other reasonable tasks

Person Skills

Previous operations experience of facilities management or service delivery (possible specialist areas such as M&E, catering, security and cleaning

Commercial and financial awareness

Technical Background with an understanding of HVAC systems within Buildings

People management skills and the ability to communicate at all levels.

PC Literate - Word, Excel, and Ideally with Lotus Notes experience

Presentation skills

• RESPECT: We act with consideration for others' ideas and share information openly to inspire trust and encourage collaboration
• INTEGRITY: No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for
• SERVICE: We approach our clients challenges with enthusiasm and diligence, building long-term relationships by connecting the right people, capital and opportunities
• EXCELLENCE: We focus relentlessly on creating winning outcomes for our clients, employees and shareholders

About CBRE Global Workplace Solutions:

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."



Application Process:

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

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