Facilities Manager

Facilities Manager

Role Purpose

We currently have an exciting opportunity for a Facilities Manager. The Facilities Manager will lead a team to ensure management of the day-to-day client activities for assigned property/facility and support the Account Lead by being the on-site key point of contact for key stakeholders and/or client. The role will have responsibility for service quality, helpdesk task resolution, maintenance and operations, contract services, safe working practices, purchasing of material, equipment & supplies and site budgets accuracy.

What this job involves

• Overall responsibility of the local site(s)
• Management of key M&E monthly / quarterly deliverables for their site
  • Ensuring site specific statutory and PPM schedules are adhered to and reported to the Senior FM
• Leadership
• Manage and mentor FC team
• Develop and sustain a high-quality well motivated team
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
• Client/Stakeholder Management
• Proactively engage stakeholders to ensure that on site client’s expectations are met
• On-site key point of contact for Facilities in the client’s premises
• Vendor Management – Janitorial, Stationary, Courier services, Mail Rooms, Engineering, Catering consumables, Security arrangements
• Attend monthly meeting with vendors to review service delivery, KPIs, monthly reporting requirements, portfolio changes communicated and general feedback sessions to ensure they are providing services accordingly
• Monthly meetings with JLL sourcing lead to ensure vendors are up to date on contractual changes, review KPI % to ensure fee at risk is being reviewed and managed
• Ensure stationary stock levels are managed accordingly and within budget
• Ensure correct Business Units are being charged internally for courier services usage
• Report to local stakeholders the courier volumes on a monthly basis
• Track post room shipping volumes on a monthly basis
• Track visitor volumes using Envoy on a weekly basis and report to the Senior FM
• Finance Management / Cost Control / Profitability
• Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements
• Ensure financial processes are followed at all times
• Health & Safety Management
• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards
• Site Operations Management
• Recommend continuous quality improvement practices and implement Industry Best Practice operations
• Implement building procedures and performance measures and ensure they are maintained at all times
• Ensure all Critical Environment (CEM) requirements are met
• Review existing operations regularly to reduce costs and improve operational standards
• Risk Management tracking
• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place
• Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
• Achieve Key Performance Indicators and Service Level Agreement

Ideal Experience

• Experience in facilities management, building, business or other related field
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems
• Demonstrated experience with continuous improvement initiatives (highly desirable)
• Knowledge of vendor management for specialized services
• Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Proven capacity to understand and interpret commercial contracts
• Budget management and financial analysis skills

Other Personal Characteristics

• Strong communicator – Good presentation skills and possesses strong verbal & written communication skills also an active listener
• Passion for quality – has an eye for detail to make sure the best delivery of services
• Self-motivated; confident & energetic
• Ability to effectively deal with stressful situations
• Flexible – able to adapt to rapidly changing situations
• Strongly goal-oriented – able to focus on meeting all performance targets
• Is a team player – able to cooperate and work well with others to meet targets
• Proven ability to initiate and follow through with improvement initiatives
• Exhibits honesty & trustworthiness
• Open to new ideas & willing to challenge status quo

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