Field Service Engineer - PCS (london)

Full Job Description

Job Description Summary We have an exciting opportunity to join our Patient Care Solutions (PCS) team at GE Healthcare; a team that partners with our customers to tackle the evolving challenges of global healthcare. In this role, you’ll be part of the Field Services team which focuses on maintenance and diagnostics of PCS systems.

As the Field Service Engineer, you will be responsible for PCS systems within the London territory. You will develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.

Our roles work in true partnership with our customers, and to enable successful customer impact, some travel will be required across the territory. The level of travel estimated for this position is 30%, which we will continue to review post pandemic to ensure we are working as efficiently as possible, whilst also fostering a healthy work life balance. We empower our employees to identify how & where to perform their roles effectively.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Find your aspirations, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job Description Responsibilities

• Maintain all models specific to a modality in the assigned area. Performing total system level troubleshooting on complex multi-symptom problems.

• Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.

• Responsible for Warranty and Preventative Maintenance Service contract cost control.

• Complete all administration tasks on time (e.g., ensure timely completion of Field Updates and Service inspections documentation for assigned accounts).

• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Qualifications and experience

• Qualified Technician / Engineer or equivalent professional experience in medical devices, advantage: relevant Field Service experience

• Technical analysis skills, mixed with a high level of communication skills

• Ability to work autonomously with minimum supervision, high work standards and quality

• Fluent in English

• Valid driving license and current driving experience

Desired Characteristics

• High work standards and quality

• Shows initiative and motivation

• Plans and organizes work effectively, self-motivated

Rewards & benefits of working at GE Healthcare include

• Competitive salary – representative of our global strength & scale

• Limitless career opportunities – within a culture that priorities personal development & growth

• Hybrid working - we trust our employees to agree with their people leader where they work best

• Technology, systems & software – to enable you to perform your role effectively

• Parental friendly policies – to give employees time & flexibility

• Work life balance – policies, practices & culture to enjoy both

• A comprehensive and flexible benefits package

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviours

We expect all employees to live and breathe our behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your aspirations by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Additional Information