Field Service Technician

Full Job Description

Field Service Technician to cover the north of the UK, ideally based in Leeds / M62 corridor.
 
Jobs per day –  Average ‘repair time’ per call is around 4 hours. Usually 1-2 calls per day.

• Salary range between £32K and £ 37K - starting salary will be determined upon skills and experience
• Working hours: 37.5 per week,  Monday to Friday
• Paid OT when applicable
• Car allowance at £7,200 p.a. or a car allowance

Mission:  
To be company's front-line support for customer engagement on maintenance, knowledge, optimization, and performance of assigned printing equipment and ensure customers can utilize this equipment at the highest level of efficiency and uptime.
Position Summary:

The Field Service Technician is responsible for maintaining optimal performance and uptime of assigned printing equipment in a professional and customer centric approach.  This role must complete expert level training for assigned products and be able to perform onsite customer engagements including installation, troubleshooting, break fix service, preventative maintenance, performance optimization and standard operating procedure (SOP) operator training to ensure all equipment is operating at the highest level of performance upon service engagement completion.

Desired Requirements:

• High school / Primary technical education required and associate level technical college degree or greater preferred.
• 1 to 3 years’ experience in a break fix service environment preferred.
• Up to 85% travel required within assigned territory/region.
• Maintenance of a clear and safe driving record.