Field Services Engineer

Full Job Description

Candidates will be considered from everywhere in the UK.

Job Description

Keysight’s Global Services Organisation (KGSO) is seeking to hire an ambitious Field Service Engineer (FSE) to join its team, with responsibility for delivering remote & on-site support services to Keysight’s Solution customers across the High-Volume Manufacturing Industry Sector, with a focus on In-Circuit and Functional Test.

The successful candidate will have the responsibility of delivering on-site support services to the European-wide installed base of Manufacturing Test Solutions customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software.

The responsibilities will include, but are not limited to, the following:

• Conduct on-site system installations.
• Manage and implement preventative maintenance (PM) and calibration schedules in alignment with the customer’s production schedules.
• Installation of hardware and software/firmware upgrades and service notes.
• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
• Work with cross-functional teams to address difficult repair situations and escalations.
• Deliver face-to-face customer training.
• Determine and develop approaches to the varied assignments associated with this position.
• Lead field service and support projects requiring coordination with other functions, customers and suppliers.
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

Job Qualifications and Requirements

• Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
• Fluent in English.
• Valid driver's license with clean driving record; ability to travel via car and air is essential.
• Flexibility to travel across Europe when required. The ability for short-notice travel is essential to this role.

Desired:

• Knowledge of in-circuit, functional and automated test technologies and techniques would be advantageous.
• Previous experience as a Field Service Engineer would be advantageous.
• Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge.
• Good working knowledge of MS Windows OS, Unix and networking.
• Confidence in public speaking (training delivery, customer meetings).
• Strong organisational skills, with the ability to prioritise tasks in a logical manner.
• Be self-motivated, with the ability to work with minimal supervision.
• Ability to make decisions that favourably effect customer experience.
• Excellent written and verbal communication skills.
• Ability to work in high-stress, mission critical situations.
• Flexible working hours per customer commitments.
• Requires general proficiency with tools, systems and procedures to accomplish job.