Field service engineer (International Travel)
Job Details
Full Job Description
Job Title: International Field Service
Engineer
Location: UK-Stoke-on-Trent - requires
international travel & occasional Head office onsite days
Salary: 40,000 - 45,000basic + Hazard renumeration +
benefits - Circa 60,000
Unfortunately, we are unable to offer UK Visa Sponsorship for this position. The Nature of this role is subject to SC clearnance and Candidates should only apply if they have the right to work in the UK independently.
Overview:
My Client is an industry
leader in X-Ray detection technology, providing cargo and vehicle
inspection systems and services for ports, borders, military,
high-threat facilities, and checkpoints to help customers combat
terrorism, drug smuggling, illegal immigration, and trade fraud.
Overview of Role
Field Service/Support
Engineer: Provides highly visible customer support through the
performance of on-site installation, as well as overseeing any
necessary diagnoses, troubleshooting, service, and repair of complex
equipment and systems. Checks out and approves operational quality of
system equipment. Instructs customers in the operation and maintenance
of the system. Serves as company liaison with customer on
administrative and technical matters for assigned projects. Interprets
customers' needs and clarifies if the responsibility for problem
resolution falls to sales personnel, customer support reps, or
engineers. This job may include any aspect of field support, and is
not limited to system hardware and software, PCs, and
networking/wireless networking.
This role is to provide Cargo
Vehicle Inspection (CVI) equipment field service engineering support
to delivered cargo systems in the Europe, former CIS, Central & SW
Asia, Middle East & Africa regions. (Additional hazard
compensation provided)
Responsibilities:
- Carrying out the repair, maintenance and overhaul as necessary elements of cargo systems (CVI)
- Performing general maintenance, fitting, troubleshooting and fault finding on CVI systems & sub systems.
- Providing oral and written response to requests for 3rd line technical request from site of operations to either site engineers, distributors engineers or customer reps
- Providing defect liability or post acceptance support for CVI mobile or airport cargo equipment.
- Installing static, gantry or portal CVI systems as part of an installation team
- Willingness to undertake National and International travel to 90% of the engineer's time, travelling required to Europe, former CIS, Central & SW Asia, Middle East and Africa with occasional opportunities for travel hazardous environments (which carries the appropriate remuneration).
- Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database.
Qualifications:
Candidate Requirements
- BTEC, C&G or HNC or similar qualification in an engineering discipline
- Knowledge of hydraulic, electrical and electro/ mechanical systems
- Knowledge of IT Networking solutions, CCNP or Similar
- Knowledge of integrated it systems including PLC, HV systems and/or radar
- As a Field Service Engineer, you will be expected to travel on a Global basis, at times at relatively short notice and to challenging destinations. Experience in a similar environment would be advantageous.