Fire and Security Service Engineer

Full Job Description

Role Overview: 

In line with the business's growth plan we are continuing to expand the engineering teams. This is a highly rewarding position, joining a strong and dedicated operations team, providing a high level of job satisfaction.
 
The successful candidate must be self-motivated and able to organise themselves, as well as contributing to the operational team, whilst delivering the highest level of customer service to all clients. They should have the ability to
carry out preventative servicing and fault find as required on electronic security systems.
 
Benefits include but not exclusive to:
Paid door to door travel for Engineers.
Wellness & Employee Assistance Programme (EAP)
Perkbox access to a huge range of free perks and discounts
Regular One 2 One Check-Ins with Line Manager
Continued Professional Development & Ongoing Training
25 Day Holiday Plus Bank Holidays Increasing to 35 Days ( 1 Day Extra Per Annum To 30 Days & A Further 5 Days After 10 Years )
Flexible & Remote Working Where Possible
Company Culture That Promotes Work Life Balance
Access To Mental Health Care Support
Salary Sacrifice Pension Scheme
Childcare Voucher Scheme
Max 3 Year Old Company Vehicle
Death in service


Duties & Responsibilities
• Carry out preventative maintenace of electronic security systems
• Carry out reactive fault investigation and repairs of electronic security systems
• To provide reliable, quality support to our customers at all times
• To have a professional telephone and face to face manor
• Assist clients and regional team with technical issues either on the phone or face to face
• Have a flexible approach to working hours when required
• Provide assistance and training to other Amthal team members as required
• Ensure you operate in line with Amthal's vision mission and values
 
Skills & Experience
• Must have a high level of experience of our industry
• Excellent technical knowledge of security systems
• Have a systematic/logical approach to tasks & problems
• Ensure all tasks are carried out quickly & efficiently
• Be presentable in person and in vehicle and tools
• Excellent communication and organisational skills
• Be aware of and responsible for the equipment required to complete the necessary works including emergency van stock.
• Understand the need for precise completion of paperwork records of jobs and full use of PDA device.
• Have a polite but assertive telephone manor
• Good knowledge of London and the home counties postcodes
• Good customer service skills ability to motivate staff & colleagues and lead by example
• The ability to think laterally and "out of the box"
• Prompt and consistent time keeping
 
Health & Safety Responsibilities
The successful candidate must be able to demonstrate a personal commitment to health, safety and the environment by following:
• Amthal Fire & Security's health & safety policy & procedures
• The health & safety at work act along with all site specific & statutory health,
• safety and environmental regulations & policies
• Method statements and risk assessments