Freelance Hospitality Manager
Job Details
Full Job Description
Flutes has a reputation for delivering bold culinary leading-edge
food and drink experiences in the most prestigious venues, with a
focus on innovative and invigorating service. You’ll find our teams
creating magic at various iconic venues across London and outside
London. The person we are looking for must have a real passion for
food and events. We are a friendly, decent bunch and we respect our
people, places and the planet. We want someone who has a real drive
and enthusiasm for their job, as well as for their colleagues and the
company. We always put the client at the heart of our decisions, and
never accept anything less than 5-star standards – that’s the Flutes
Way.
Purpose of the role, we are seeking an exceptional
and highly skilled freelance hospitality manager to oversee the
delivery and execution of our events in multiple sites across London.
The successful candidate will have at least three years’ experience
in a management role within the hospitality environment. As a
freelance hospitality manager, you will be responsible for a
successful delivery of our client’s events, including client liaison
and team management. You will achieve the highest possible standards
of customer service during events and be on hand to meet clients
prior to the event, working closely with the sales/planning and
operations team for a seamless handover. Experience in front of house
management is essential, along with a strong eye for detail and
consistent presentation. Your performance within the company will be
monitored by regular manager audits, meeting agreed event timeframes,
achieving excellent guest satisfaction/feedback and employee quality
and retention through positive onsite interaction.
Venues We Cover
Key Responsibilities
· Overseeing and ensuring that the
opening and closing procedures are followed at all events
· Delivering an effective and informative team brief
during events and ensuring that this standard is maintained at all
times
· Ensuring that all food and beverage
requirements are delivered as per the clients request or
work-order
· Working with the planning team
pre-event to allow a seamless transition for the clients, in line
with the company’s customer journey
·
Working with our operations teams and set-up staff, responsible for
ensuring that all venues are set up to the highest of standards prior
to each event
· Enforcing health and safety
requirements during events
· Ability to
motivate and encourage colleagues to provide exceptional service in
line with the company’s overall vision to our highly valued client
base
Key Deliverable
Requirements
Skills and Capabilities
·
Experienced and trained to work within the Catering and Events
Industry
· Authoritative, persuasive with
the ability to lead, make clear and effective decisions and be
accountable to staff and client
·
Confident and articulate to act as MC when required
·
Well planned with excellent attention to detail
·
Experienced in managing both time and people while be a team
player
· Possess clear and logical
management experience to meet the needs of a fast-paced
environment
· Exceptional customer handling
skills, responsive to needs of client and colleagues
·
Confident in verbal and written communication
·
Ability to meet deadlines, manage time effectively and drive teams to
meet deadlines with accuracy
· Flexible
adaptable and a great coach where needed
·
Accountable for personal and departmental performance Hours
· Hours to be agreed per event
·
Hours to include evenings and weekends
·
Willingness and flexibility to work additional hours when
required
Please note that due to the nature of the
business, the role requires the service of alcohol so all applicants
must be aged 18 or over to APPLY .
Benefits
Freelance Hospitality Manager
Flutes
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