Front Office Agent

Full Job Description

Develop your career at Strand Palace, Great Place to Work 2024

Strand Palace is looking for a Front Office Agent to deliver friendly, efficient customer service and to create a welcoming atmosphere for all of our guests.

Benefits for our Front Office Agent
Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
• Free breakfast, lunch, and dinner on every shift
• ‘Introduce a Friend’ bonus scheme earning you up to £500.
• Free laundry and dry cleaning to save you money.
• ½ day paid time off on your birthday 
• Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
• Paid volunteering day
• 24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
• North Bank discount card
• Free use of the hotel gym
• BUPA health cashback plan (e.g. get cash back when you buy a pair of glasses)
• 50% off food and drink in the hotel bar and restaurant for you and your friends/family
• Discounted room rates for you and your friends/family at Strand Palace
• Additional access to discounted room rates at hotels worldwide, including L+R Hotels

Key Responsibilities of Front Office Agent

• Manage the arrivals and departure process professionally and in accordance with the Hotel’s policy, ensuring billing and payment transactions are correct
• Responsible for till cash float whist on shift and adhering to the Hotel’s cash handling procedures
• Be fully aware and knowledgeable of all room categories, room rates, packages, promotions at the Hotel
• Deal with all enquiries in a professional and courteous manner, in person and over telephone
• Promote a helpful and professional image to guests and give full co-operation to any guest requests in a caring and helpful manner
• Be aware of all Hotel VIPs, corporate and regular guests and ensure their requirements are met
• Demonstrate a knowledge of all hotel services/promotions, local attractions, and landmarks in the hotel vicinity in order to upsell and maximise Hotel revenue

What We’re Looking For

• Deliver friendly, efficient customer service to all of our guests
• Promote a helpful and professional image to guests
• Listen and notice all guest feedback and deal without delay
• Respond promptly to all requests

What We’re About

Strand Palace is one of London’s largest independent hotels where providing a warm and welcoming environment for our team is just as important as it is for our guests.If you were to ask our team why they like working at Strand Palace, they might tell you about the first-class training opportunities and our investment in career progression, their feeling of belonging to a diverse team or the fun they have at work (and regular staff parties!) while delivering service with a smile.Whether you’re starting out in hospitality or a seasoned professional, we’re looking for people from all backgrounds with the right attitude rather than the perfect resume to join us in the heart of London.