Front Office Manager - Hotel

Our client is looking for a Front Office Manager for their 4-star hotel in Hertfordshire. The role would suit a Reception Manager looking for their next management role within a growing nationwide group.

The Front Office Managers focus will be the consistent delivery of high standards of service and as such a key area of responsibility will be training staff to the correct level. You will be directly responsible for the reception and nights team within the hotel.

The Role

· As a Front Office Manager, you will be responsible for the efficient and effective performance of the reception and nights team. 

· Whilst pro-actively performing your duties you will be giving quality service to both internal and external customers.

· Check that room allocation and upgrades are conducted proficiently

· Ensure guests are welcomed and receive an outstanding level of customer service

· Ad-hoc administration duties e.g. department timesheets

· Management and training

· Liaising with all departments on a daily basis

· Monitoring revenue figures to ensure targets are met

Experience and Skills required

• Experience in a similar role is essential

• Must have previous fine dining experience and worked to AA standards

• Good communication and interpersonal skills

• Ability to motivate and train staff

• Able to work to deadlines

• Able to work within budgets

Salary and Benefits

• My client is offering the successful Front of House Manager a salary up to £27,000

• 5 out of 7 days.

· Opportunities for promotion and progression as the property expands

· 28 Days Holiday including bank holidays

· Discounts on Food and Beverage