Front of House Manager

Crabwall Manor Hotel & Spa is an historic 17th Century Manor House. The hotel boasts of 55 well appointed rooms, as well as a Leisure Spa Swimming Pool, Steam room, Jacuzzi, and Conference facilities up to 150. The hotel is proud to be included within the most stunning and popular wedding venues in Cheshire

Crabwall Manor Hotel & Spa offers you free parking and is just five minutes’ drive from the M56 motorway, and a 3-mile drive from Chester’s historical city,

Role Overview

To ensure the highest standard of guest care are demonstrated at all times. Ensure team comply with policies, processes and procedures as laid down by the Company Commitment to Quality All team members are expected to care for our customers in a friendly, helpful, efficient and professional manner at all times.

• Lead the reception, reservations and housekeeping team
• Ensure team are fully conversant with facilities, services and special promotions offered by the hotel and pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
• Ensure team provides an effective, efficient service at all times to standards in line with company procedures
• Look after revenue and commercial information/ hotel rates
• Ensure efficient, effective communication between departments and reception and that effective handover between shifts takes place
• Ensure team are aware of hotel availability and use every opportunity to maximise room sales
• Develop team to anticipate guests needs, be aware of all requests and carry these out in a courteous helpful manner
• Be fully conversant and able to operate the hotel front office system and train team to do same
• Ensure all reception duties are carried out to a high standard in accordance with hotel and Company procedures
• Display a proactive and innovative approach to skills development and standards enhancement with the team and carry out appraisals in line with Company policy
• Ensure team check billing instructions and guest credit for accuracy and deal with cash and credit transactions in accordance with hotel and Company procedures
• Ensure security of any safety deposit, guest property and lost property in accordance with hotel procedures
• Monitor stock control, cash control and cost control
• Effectively administer and plan rotas, timesheets, lieu time and holidays in line with business needs and wage cost
• Supervise, support and motivate reception, reservations and housekeeping staff in order to achieve high standards and the department and hotel goals
• Be actively involved in executing revenue strategies and sales initiatives by being an integral member of the hotel revenue team
• Complete any reasonable duties at the request of General Manager

• Assist with the induction and training of new team members and other new members of staff as appropriate
• Inspect front and back of reception for cleanliness
• Adhere to Company image standards and ensure team fully comply with these
• Be fully conversant with and adhere to Hotel Fire Procedures, Health and Safety Policy and all other legal requirements
• Take on any other reasonable duties or carry out requests necessary to ensure we deliver the highest standard of service in the hotel
• Ensure total confidentiality is observed in the execution of your duties

What’s in it for you?

• A competitive salary
• Individualised training programmes, and we can provide great career progression within our portfolio of hotels around the UK
• Meals included whilst on shift
• Free parking on site
• £40 B&B per night - staff stays at all Legacy Hotels within our Group.
• 50% discount on food and drinks agreed upon making your reservation.
• £60 per night – discounted stays for friends and family at Legacy Hotels within our Group
• A FULL complimentary Leisure Membership for you & your partner based here at Crabwall Manor Leisure Spa.
• 2 x 55-minute FREE treatment for our management per year
• 50% discount of per-booked spa treatments for family rates.
• Employee Benefits Platform gives you access to amazing deals and discounts, meaning you can save on all the things you love. Supermarkets savings High Street and fashion savings Days out for you& eh family .UK staycations and Home and garden and cinema.