General Manager

Full Job Description

Job title

General Manager

Reports to 

Matt Williams – Director of Hotels 

Based at  

Central London

Scope

Stunning hotel, owned by Dominus, near London Bridge requires a commercially driven, dynamic and natural leader to take on this role as General Manager for a unique and internationally branded hotel.

The General Manager will lead the hotel strategy and delivery of the hotel budget, while maintaining the high standards of customer service, as well as ensuring the continued development of team members with sincere passion for the industry. Naturally confident and highly driven with commitment to hospitality, customer service and quality with a passionate and hands-on approach.

About The Dixon: Occupying an awe-inspiring building that dates from 1905, when it served as the Tower Bridge Magistrates Court, The Dixon is a beautifully appointed 4* deluxe hotel with 193 bedrooms & suites, food and beverage outlets, gym facilities and meeting and events spaces. The hotel’s location close to Tower Bridge and London Bridge is a prime location for both corporates and leisure guests, capturing all the culture, creativity and variety of its SE1 postcode.

High performing hotel, successfully meeting Marriott audit brand standard expectations. TripAdvisor – ranked 90 in London of 1200 hotels.

Owned and managed by Dominus and operating as a franchise under the Marriott Autograph Collection.

Key responsibilities

Strategy

  Lead the strategy and delivery of the hotel Budget expectations Inspire and create a team that delivers a friendly, authentic, caring, and thoughtful service Responsible for managing the day-to-day hotel operations in line with all corporate and brand standards, maximising profitability as well as guest and team member engagement

People

  Ensure the successful development, recruitment and training of the team Create an inclusive and inspiring leadership and team culture Engage the team by being inspirational and motivating and ensure they are developed to contribute to the success of the business

Quality

  Create and deliver a personalised guest service in line with Marriott brand values, ensuring an authentic and friendly experience for all Ensure that service standards are established, and consistently apparent in the hotel's day-to-day operations in order to differentiate the hotel from its competitors Ensure guest satisfaction from the overall experience is translated into high guest scores on review websites

Profit

  Create a revenue strategy and use high guest satisfaction to drive revenue and profit Take an active role in forecasting, budgeting and reporting for the hotel Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts

Skills and experience 

•   We are looking for an energetic, charismatic, creative leader with the following:
•   Background in an international 4-star hotel
•   Leadership in a similar capacity 
•   Strong network within London hospitality scene
•   Previous experience with the brand in a similar position is preferable 
•   Personal commitment to hospitality, customer service and quality with a passionate and hands-on approach 
•   Strong business acumen combined with excellent leadership and liaison skills
•   Committed to the development of the business and the hotel team 
•   A positive attitude and excellent communication skills Ability to remain calm whilst under pressure

Behaviors

•   Contributes to change/innovation by generating ideas and positively questioning assumptions 
•   Understands the need to use speed to create competitive advantage 
•   Works with others to build effective team and wider-team relationships – is a team player 
•   Respects and shows consideration for others. Works co-operatively towards shared objectives 
•   Communicates in an open, candid, complete and consistent manner 
•   Gets messages across clearly and in a way, others can understand Uses facts and personal conviction to influence and persuade; adapts their style to the audience and situation/moment 
•   Deliver outstanding stakeholder service in all activities

About you

Your rewards

A competitive salary

Your benefits

•  Discretionary bonus 
•  24 days annual leave
•  Training allowance 
•  Volunteer time
•  Team social events
•  Free hotel stays at hotels owned by Dominus and fantastic hotel discounts worldwide 
•  Statutory pension contributions

Your working environment

At Dominus, we work in an open-plan office that promotes collaboration, interaction and passion. We have a strong set of values, bring them to life in our daily routine. This helps us create the very best place to work, collaboarate and innovate. A force for good, making a positive impact in a rapidly changing world. 

Our office can be found on Shouldham Street in Marylebone, centrally located to enjoy some of London’s best hotspots, and all the amenities you could ask for just a short walk away. 

Your career development

At Dominus, we’re committed to your growth, now and for the long term. Focus, our dedicated employee development programme, is based around our three core values: Empathy, Curiosity and Courage. Spanning everything from coaching and mentoring to ongoing learning and development (plus a night out or two) it’s here to support your career journey with us.

About the next steps

About us

Our company

From modest origins many years ago, Dominus has grown into one of the UK’s most ambitious family-owned business groups. We’re proud to be potent enablers and catalysts for positive change.

Our track record of honesty, integrity and delivery spans the real estate sector across the UK – in student accommodation, hospitality, residential development and beyond. 

Find out more at dominusrealestate.co.uk

Our culture

Working in collaboration nationwide, we make a daily difference at street level, with landmark developments, innovative partnerships and a progressive, long-term view of the future.

For a decade, we’ve been driven by our ethos of creating and investing in strong, vibrant, sustainable communities. Today, we’re more than an award-winning, forward-thinking business. We encompass charitable values, taking action in the community. And we’re a trusted partner, forging links across the public and private sectors.

Our vision

To invest in a better society where everyone’s welcome.

Our mission

We invest in design and create the future of the urban environment, harnessing the partnerships that underpin the UK.

About the next steps

To apply in confidence, please send your CV together with a covering letter to:

Matt Williams 

The closing date for receipt of applications is 1st May 2024

At Dominus, we are committed to a diverse and inclusive workplace. We welcome applications from all parts of the community.