General Manager

Full Job Description

GRIDSERVE is a forward-thinking, technology-enabled sustainable energy business. We are committed to delivering net zero transport at the speed and scale the climate crisis requires to prevent global temperature rises exceeding 1.5°C of warming.

We #deliver net zero transport through our pioneering and multi award-winning Sun-to-Wheel platform: developing, delivering and operating world class customer-focused electric vehicle charging networks powered by solar energy and batteries. We support the success of our networks and the EV transition through driving the uptake and success of electric vehicles with GRIDSERVE Car Leasing.

Everything we do is underpinned and connected by a technology-agnostic, proprietary data platform that grows and improves every day.

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ROLE OVERVIEW

Join GRIDSERVE as The General Manager (GM) is responsible for the overall performance of the Electric Forecourt. Including P&L, forecourt KPIs, leading and developing their team, partnership management and onsite customer experience. They will be accountable for well-being across the site and for ensuring the site is run to our O&M standards.

The Electric Forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. This also acts as an educational area, providing information about electric vehicles, solar energy generation and ecology.

MAIN RESPONSIBILITIES

• Develop the forecourt against all KPIs, ensuring all financial and non-financial targets are exceeded.
• Deliver a “best in class” customer experience, coaching the team to ensure awesome brand standards and customer service levels are achieved.
• Create and maintain a customer centric environment which helps demystify the barriers of Electric Vehicles and provides a space where customers can learn and reflect on the benefits of Electric Vehicles.
• Attract, develop and maintain a high performing team with responsibility for the full employee life cycle, including recruitment & selection, onboarding, training and development and performance management - supporting employees to explore and reach their potential at GRIDSERVE.
• Manage all the ‘onsite’ and ‘day to day’ business operations, working in collaboration to deliver exceptional standards, operational efficiency and sales optimisation.
• Responsible for analysing performance, establishing new opportunities and implementing plans with pace.
• Ownership of all controllable costs through effective management of stock, labour, reward & recognition and shrink.
• Communicate current promotions and products to all employees, motivating them to achieve and exceed targets.
• Lead on team meetings and information cascading.
• Adhere to and apply all licensing laws including being designated premises supervisor.
• Manage compliance of the forecourt across all areas, ensuring that all checks and audits are completed.
• Responsible for maintaining the forecourt to high brand standards, monitoring and managing maintenance issues and all contractors on site.
• Cultivate and promote a ‘safety-first’ culture amongst the team, fostering a safe environment for employees, visitors and customers.
• Communicate with both internal and external stakeholders to align strategies, drive performance and share best practice.
• Work a range of early/late shifts, weekends and bank holidays in line with the Forecourts operating hours.
• Adhere to all company policies, procedures and business ethics codes including anti-bribery, environmental and quality management systems in compliance with ISO standards.

PERSON SPECIFICATION

Required experience

• Substantial retail or hospitality management experience within a multi-service environment in a managerial capacity .
• Previous experience in managing P&L for the retail site including, preparation and delivering against budgets and sales forecasting.
• Experience managing a team including recruitment, development and performance management.
• Experience delegating responsibilities, supervising and motivating a team to meet and exceed operational requirements.

Required skills and abilities

• Excellent leadership and people management skills.
• Excellent clear customer service skills.
• Excellent communication skills including the ability to build trust and rapport with the team and customers alike.
• Very good level of business acumen including finance and budget management skills.
• Very good organisational skills.
• Very good stakeholder management skills.
• In depth knowledge of operations management and the tasks required.
• Good level of adaptability.
• Good level of strategic planning.
• Proficient user of IT including Microsoft office suite of packages and the ability to use communication tools such as Microsoft Teams, Engage and Connect

Required qualifications and certifications

• UK driving licence held for minimum 1 year.
• License.

Equal Opportunity statement:

GRIDSERVE is committed to being an Equal Opportunity Employer. We ensure that all individuals are treated with fairness and respect in our hiring process, regardless of gender (including gender identity, gender expression, and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity, trade union membership, or membership in any other legally protected category.

Company culture & values

GRIDSERVE prides itself in providing a workplace that is friendly, encourages creativity and independence, empowering each team member to work at their best. We are passionate with an entrepreneurial spirit, hard-working but always find time to ‘let our hair down’.

We aim to work with awesome people who align with our values to achieve greater results. Consider the values below and ask how well these resonate with the principles you hold:

Be awesome We aim to delight: ‘great’ is our minimum bar

Positively charged We are positive people who approach life and every task full of healthy energy

Synergy seekers We have each other’s back, and appreciate that the whole is greater than the sum of its parts

Legacy creators We strive to deliver positive change through strong ethics and sustainable choices

Straight up We are open, honest, direct people who accept responsibility and sweep nothing under the carpet

Risk mitigators We stack the odds in our favour by taking risks we have the ability to influence

Thought leaders We have the strength and conviction to create a better path, and to follow gut instincts

Solutions focussed We embrace problems as opportunities and focus our time and energy on solutions

Our dedication extends to fostering an inclusive environment where employees are empowered, and diversity is embraced. We encourage everyone to participate actively and respond to our commitment to equality.

Company benefits: