General Manager - Private Members Club

Full Job Description

Simon Acres Recruitment are excited to be working with a private members club based in the Pantiles, Tunbridge Wells who are seeking an experienced General Manager to manage the club’s day to day operations and host exclusive members.

Paying: A basic of between £42,000 - £45,000, plus a £5,000 incentivised bonus.

Working hours: 40 hours per week over shift patterns.

Opening hours: Monday to Wednesday 8.000am – 7.00pm, Thursday – Friday 8.000am-11.00pm and Saturday (phone number removed)pm. Closed Sunday.

Responsibilities:

* Ability to lead change, lead by example and lead from the front, putting members first and building a solid team that encourage business growth.

* Overseeing all staff budgets and operations of the private members club and cafe.

* Formulating & implementing the overall strategy, setting goals for growth.

* Ensuring all team members have a comprehensive knowledge of activity within the club on any given day of the week, including member events, private events, and other business activities.

* Demonstrating a sound understanding of the rules of membership and ensuring that any breaches are dealt with directly or escalated appropriately.

* Ensuring employees work productively and professionally at all times, following all H&S regulations.

* Overseeing recruitment, training of new employees and full induction and training for new starters.

* Preparing regular reports for Shareholders and Directors.

* Leading by example, setting the tone of service, providing service training to include upselling techniques.

* Supporting, motivating, and encouraging good staff relations by promoting a positive.

* Handling complaints and training the wider team on complaint management.

* Providing solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors).

Operational Responsibilities:

* Responsible for meeting compliance with all operational legislation including licensing, H&S, food hygiene standards agency, fire safety etc.

* Managing and liaising with all external contractors and suppliers of the club.

* Keeping the team up to date with mandatory training, food safety, allergens, fire safety and H&S.

* Setting team targets and driving continous improvement.

* Conducting weekly team meetings to review events, initiatives, operations, and all other business needs.

* Conducting annual appraisals, probation reviews and regular 1-2-1’s with direct reports.

Integrity:

* Act in a highly professional and courteous manner at all times.

* Keeping all club business & HR information private and confidential.

* Informing the Directors of any information that may be detrimental to the club.

* Promoting the club in a positive way and adhering to organisational code of conduct at all times.

The Candidate:

* 5+ years of hospitality management experience, ideally with Private Members Club or boutique hotel background.

* Demonstratable experience of managing and developing teams (motivating, inspiring and encouraging).

* Strong financial acumen, ability to drive revenue and understand forecasts and P&L.

* Up to date knowledge of regulations, health and safety and compliance..

* Events management/logistics experience.

* Food, beverage, and bar management experience.

* Understanding of rewarding and motivating techniques and best practices.

* Passionate, creative, and thoughtful leader, who is motivated to progress and develop teams